Essex County Teachers Federal Credit Union Franklin St, Bloomfield

The worse customer service in history! Even the manager was grossly rude. If there was another financial institution I would go there rather than this location because eww! I was literally shaking because I wanted to say more than a complaint but that would solve nothing. They all need to be coached or fired because it’s not a good look at all. If you aren’t happy working at Essex please do everyone a favor and leave. That manager should know better and does not! YUCK 🤢

I made an appointment, and yes I was 16 min late for my appointment, but the websites states that they will accommodate you if you are 15 min late within your appt if you "Do Not" make a call, and 20 min if you "Do" make call. When I arrived there was no one in line waiting to go inside and there was no inside being helped. Plus the bank wont see you unless you have a filled out bank slip ( and don't try to fill it out inside, they will DEMAND you leave and complete it outside no matter rain or shine). My slip was completed and I had a mask ready to complete a transaction that would had taken 2 minutes. They insisted I make another appt 45 min later, which I did complete. However, before I drove away from my initial appt I sat in the parking lot for additional 10 min and still no customer waiting to go inside, so I think the right thing to do was to let a customer complete a quick transaction. The staff was also very rude when I rang the bell to tell them I was there for an appt. They since made an update on there website about changes to the appointments. They definitely took advantage of the situation and their customers.

This is the worst credit union out of all credit unions.Extremely poor service.I believe anyone from off the street with no education can perform the duties of this credit union. Its ridiculous how it takes 3 weeks just to get approved for a loan. When trying to reach the loan officer is like trying to reach the president by phone.I tried to call to speak to Kaitlin the fake officer to check on the status of my loan. In which was processed and approved or Monday but I decided to go for a higher loan amount. So she had to change the amount. It is no reason why it’s Friday and I still haven’t heard from her. Therefore again I called to speak to Kaitlin or Fakelin to check on the status of the loan. When I called they asked who I was then had me on hold for 5mins. Then she comes back to the phone and ask for my name again and had me on the phone for another 5mins. Then she returns back to the phone and says she’s busy, you can leave a message or call back. Now to my understanding maybe my name didn’t have the right ring to it. If I was WHITE, with a WHITE name she definitely would have taken the call. I tried to call back to speak to a manager to make a complaint about Kaitlin and they tell me that Kaitlin is the Manager. How dumb and ridiculous is that. Why would I call Kaitlin to make a complaint about Kaitlin.They are so unprofessional and incompetent it’s ridiculous. Whoever that is reading DO NOT BANk HERE, DO NOT APPLY for a LOAN to save your self the stress and aggravation .Please bank at a more professional bank or credit union where they have professionalism great customer service and more than a GED. They need to hire more people to handle the functions of their members. Why would you have 5k members and 5 people working.

I recently had a totaled vehicle and needed to finance a new one. I had the pleasure of dealing with Caitlin in Bloomfield. She was extremely efficient, knowledgeable and helpful through the entire loan process. I was able to get the affordable loan I needed in 2 business days. The payment options are so manageable for educators. I’m so grateful for this experience. I highly recommend the Essex county teachers federal credit union!!!! Just what teachers need a deserve in this expensive climate.

The customer service is awesome all day everyday...west market st newark nj...location...I truly domt do reviews but they are awesome! Good Customer service is hard to find these days These ladies are top notch

The people here are great! Everyone is professional, friendly and knowledgeable. I just got a used car loan through them with an exceptional rate and a personal loan officer that went out of her way to make the process as smooth as possible. It is truly a pleasure to bank here!

I've been a member for several years and very pleased with the services I have received. They are taken great precautions with everyone during this pandemic and looking out for the safety of everyone. I know we all must do business a little different, whether it's over the phone or from our vehicle for the time being, patience is key and safety is a must! Thanks ECTFCU for being a business that puts safety for you staff and clients first.

I've been a member of the Essex County Teacher Federal Credit Union for years, I'm very please and satisfied with the outstanding services I've received since becoming a member! I was afraid to join because of the horrible experience I've had with other credit unions! Caitlin rocks, always very professional and I'm beyond pleased with her service. I also want to say the other ladies have been very helpful and courteous as well! I highly recommend this credit union!!!

I’ve had this credit union for years and every time I’ve gotten any services done, it has been handled with professional care. All the staff are always super pleasant and friendly. I love this place!!

One of the worst branch ever first time there and the employees were rude and also this branch needs remodeling