Essential Federal Credit Union Siegen Ln, Baton Rouge

Fought for months about an issue with my credit report. Everyone I spoke to treated me like I was a bother to them. After several attempts, I decided to give up and try another route. They offered no assistance. And before I get the usual response " please contact our main office", I tried that also. Not only will I take every opporitunity to give a negative review, I will share this info with everyone that will listen.

I hardly ever write reviews but after how i was treated over the phone, I MUST. I had one of the worst encounters with a customer service rep ever. Her name is Portia or la portia. She speaks so fast you can barely understand. I called with an issue about my account and she began to take a rude and nasty tone with me. I asked to speak with her supervisor, thinking the tone of the call would improve, but it did not! A supervisor by the name Angela, got on the phone and after a couple of questions did the same yelling and had the same nasty tone. I guess her friend prepped her or maybe they just don't care much about customer service. I am closing my accounts and taking my business elsewhere. No one should ever be disrespected for asking questions about THEIR MONEY.

So lately I haven't been feeling like a valued customer. I have been with this bank when they were named dow federal credit union since I was 18 years of age which is six years now. Today I called because I did not recognize a transaction on my account and the lady told me that it would be a two dollar fee to release that information. About a week ago, I called to transfer funds and they told me it would be a two dollar fee. I don't mind the transfer fee being two dollars but when did the bank ever charge you for releasing information? Isn't that the reason why they're there?? To make a long story short I just don't feel like they should be charging customers for every little thing. It's crazy how much this bank has changed over the years!

I never had a problem there very helpful..I forgot my glasses and they was nice enough to fill the paper out for me

Buyers of GAP insurance from Essential be-aware! Essential doesn't tell you this but you only have 60 days to cancel your GAP insurance and receive any type of refund. (It's in the very fine print)

Worst bank I’ve been with. Direct deposits are always late. Customer service is terrible. Everyone has a nasty attitude. They let fraudulent charges go through all the time. This bank is a nightmare.

Twice I have been denied a loan when outside banks are giving them too me !! Been a LOYAL customer for over 10 years but lately I'm feeling the need to take my business else where !!

Jade Byrd did an excellent Job!!!! Answered all my questions, she is an asset to your company thanks Quinn M. Batiste

Call services severely declined. No one answers the phone. It's so inconvenient to go all the way to seigen just to handle something that could have been taken care of in mere minutes over the phone. Horrible.

I had an issue with my account and addressed them about it. No matter how many times I tried explaining the issue, the person I was speaking to couldn't give me a straight answer