ESSA Bank and Trust Milford Rd, East Stroudsburg

While this bank might not have the latest and greatest technologies offered by some of the larger financial institutions, they always provide service with a smile and are eager to assist in any way they can. I have a couple of accounts with them and am happy to continue giving them my business!

I have always had positive experiences with this branch. The staff is very helpful and attentive. I feel they are very professional. The bank is well maintained and they are very aware of their customers' needs. Unfortunately, COVID restrictions have affected the ability to be fully open to the public and only drive through is available. Hopefully this will change soon.

I've been with this company for years and I've never had a problem until recently when they asked me for my ID, which is fine but then they copied my personal information and posted it on the slip, which they have never done before and which i find unnecessary and invasive. I take my privacy seriously since my personal information was stolen at a doctor's office in the past. When i expressed my dismay to a manager who knew me, she dismissed my concerns and walked away. You would think that since this manager knew me, that she would inform the teller that it wasn't necessary to copy my personal information but that wasn't the case. Poor customer service. This has actually given me thoughts of removing my accounts from this bank.

Friendly service, great bank manager! All you could ask from a community bank. Had my accounts with ESSA since 1992.

Everyone at this bank is friendly helpful and smiling and the manager is incredible, sweet, knowledgeable, and always helpful.

" GREAT CUSTOMER SERVICE, THEY TREAT YOU LIKE A FAMILY ESPECIALLY AT THIS BRANCH "

I never been at this bank before