ESL Federal Credit Union East Ridge Rd, Rochester

I had a wonderful experience today discussing some of my finance needs with Mariana. I have used ESL in the past and the customer service is still just as great. Thank you for a good experience Mariana!

ESL in general has been a great bank. Love all that they offer and do. This location tends to have very long lines and move very slow so don’t come on your lunch break. It is always frustrating that they don’t stay open past 5 either.

ESL IS THE GREATEST ! I LOVE THEM TO LIFE.. Thank u for letting me be a part of.

Look I’ve been a member since I was 18. I’m 27 now. Never had any problems until I went to cash out a check on 7/19/21. My name and identity has changed and that all has been updated at the bank. I had a check under my old name and I asked a bank teller if that would be any issue considering my name has been updated. What I thought was a quick down to the point transaction ended up being her oversharing her personal information and offending me for my transition. I know she meant no harm, however employees need to be extremely be careful on approaching trans people who do not wish to speak on a topic like that in a BANK. Especially with other people around. It really wasn’t any of her business to share such information with me or ask if I’ve been treated indifferently because of my transition from female to male. Luckily for me I didn’t feel the need to take such drastic actions but for someone else they might. Employees like this need to be weary and not overstep personal topics to anyone who are not trying to draw attention to themselves. Other than that this is the only issue I faced and the reason I’m giving 4 stars.

I love them my family for years have been banking with them I could say the only reason why I don’t give it 5 star is because I was there personally on Saturday and the lady who worked with me I asked her 2 questions before I left and I got the “hurry up and leave” type of vibe which I’ve never gotten from anyone else I had more question but got stumped at the vibe so I just said thank you and walked out. Other than than everyone else is a pleasure !

I've been waiting in the drive through line for 59 minutes. Started with 10 cars in front of me, now there are 9 in front of me. How is this an acceptable business practice?? I will never come back to this ESL branch.

Awful drive through. Been with ESL for about 3 years and every single time I go through drive thru, I always wait MORE than 10 minutes before I finally get my transactions done. The arm teller needs to do heir jobs quicker or get more tellers!!!!

The drive thru time is rediculous. It'll take and easy 5 mins a car....That's along wait. Hate the drive thru. This particular bank has an employee inside that is Hispanic, and feels that her Hispanic friends and family should be able to walk right up and get service, leaving others in the line watching. Not cool. Other than that I love the bank. Seems this particular bank doesn't have the same level of customer service as the others.

Drive through wait is horrible. 4 cars in front of me (including the one being taken care of) and it has been 30 minutes. This is not the only time this has been an issue at this drive through.

Worst bank I have ever used. Do yourself a favor and stay far far away. They ruined my credit score by giving me false information on the due date of my credit card so it was late. When I called back they blamed ME.