Equity Bank W Van Buren, Eureka Springs

We began using Community First Bank in 2010 when we bought a business in the area. Being from a small town, I know what "small town service" feels like and this is it. From Ms. Wilsie and her cookies, business and personal loans, account management where a hug is the norm, to the wonderful friendly tellers, this bank is tops! The conversion to Equity was almost pain free and the problems that did occur were corrected fairly quickly.

The website and login for statements etc has become so slow and frustrating. It was so easy when it was Community First. You have to make multiple attempts to get the login screen to open. Seems before a phone call always got you connected to a live person, now it is always leave a message. I love the staff ( have always felt like family/neighbor with them) and their attention but the " atmosphere / feeling" of taking time with the customer without feeling rushed and taking time to visit with the customer as a community neighbor ( how are you, your family, etc) has changed to a more strict "business" attitude! Instead of stopping by to visit AND do business, just get in do what is needed and leave. It is sad especially when so many banking options are available. The "friendly home atmosphere" is definitely needed as a competitive edge.

Equity Bank needs to get set up on an auto method payment process. Can't talk to a real person 😔

Equity was community first when I started, and they will always be Community first to me. That's how I feel they treat us here in Eureka Springs. Community first.

I love this Bank and EVERYONE who works here is so kind and always so helpful!!!

Always so friendly and helpful. Greet you when you walk in, cookies and coffee, dog treats, treats for kids. Just great customer service.

My password and acct. number is open for all to see and no one can advise me how to correct this. Also somewhat difficult to balance checking acct. online. Otherwise all is well with employees and other services.

Never received my bonus after signing up. Made mistake on my husband's name. They quickly resolved the name and didn't charge for new checks though the link they sent for electronic signing didn't work. But otherwise they are good.