Ent Credit Union W Colorado Ave, Colorado Springs

Absolutely the worst bank ive ever heard of. Do yourself a favor, take your money anywhere else. This place us a joke. They claim you are a member owner, that they have hassel free checking. No fee checking. Every bit lies. What they have is a laundry list of sbsolutely ridiculous "policy" all designed to pull money from you. Oh they says its free checking. But then theres the monthly fee, the you did to many transactions fee, a fee for abput anything. The employees are rude. They are intentionally difficult. Takes hours to try to get even the smallest issues resolved. Employees on phones refuse to provide thier names for you to file a complaint. Wont let you close your account if theres a pending charge. They wont process the charge, they leave it pending for days. They create overdraft situation by leaving charges pending till another charge comes in. So they get to charge that 35 dollar fee. Because you know free banking. They told me to go to thier merchant services people to do payments for my small buisness. Those people charhe your card 3 times a m9nth on random days for various things. No notice, the idiots at ent then csnt do snything about it. Wont stop payments to them, wont have them fix the issues. They tell you to call this joke of a place. Call them and get shuttled through 4 diffrent people as no one is evwr the right dept. Then the call disconnects while on hold. Its a joke. A scam. These people call you a member owner, but what they treat you like is a fool whose money thry are stealing.

The new location is very nice great teller machine at the drive up and two lanes at the drive-up

I haven't been inside the bank yet but my time is coming in less than an hour from now. I have some very important banking to get done today. The bank looks extremely nice from the outside.

Wonderful customer service 👏 👌 👍 Thanks ENT for years of great service and friendly welcoming staff!

How can it be that a Credit Union this size does not have shared services with other Credit Unions? When traveling it is good to know that I can walk into a Credit Union in any state and know that they do shared services with my Credit Union. I entered this ENT and was told they do not do shared services with other Credit Unions. This is the first Credit Union that I have run into that does not do shared services.

Very clean. Professional. Young lady I worked with, very affable, proficient and knowledgeable

New Location is fantastic. The staff is very helpful and friendly.

My credit union is great 👍