Encompass Recovery Group Hollywood Blvd, Hollywood

Geffry provided me with excellent service. Very nice, attentive and knowledgeable. He truly cares and understand your situation. Geffry is a big asset to your company.

if I could give this place 0 stars I would. I had the most unpleasant experience with one of the agents there. He will talk over you, act childish and unprofessional, downright rude. I’m a firm believer that when you work for a company, you not only represent them but you become one of the few faces of that business. Apparently he used to work for Citi bank. Doesn’t matter, I would never work with any company that is willing to hire anyone that talks down to another person. This company is supposed to focus on helping others... How about you hire someone that has an understanding of what humanity is all about. Hate to hear about how the rest of them treat people. I suggest you all make your staff take a personality test before you let them represent your company!

Everyone has been extremely helpful and has allowed me to start getting out of debt. I talked to Diane today she was very nice and helpful.

They really came through for me when I was swamped with payday loan debt. A very special thank you to my first debt counselor at ERG, Danny Rodrigues, for signing me up❤️!!

I'll try to make this short as possible. I was one of the accounts that fell through the cracks and wasnt handled very well so I canceled their services and asked for a refund. At first I was told I was I was only getting about a 70 percent refund but I was contacted by the branch manager and was told I was getting a full refund and he apologized for how my account was handled. He also said he would expedite my refund. Of course I was a little skeptical but he delivered everything he said he would do and I am greatly appreciative of his due diligence. I just wish I had him handling my account. I'm sure they are loyal to their customers but sometimes like in my case these things happen with any company and consumer that do business with each other

Your customer service rep that just helped me was amazing when above and beyond put my mind at ease. I love the fact that y'all are helping me get out of the dark tunnel and I'm finally starting to see the light y'all are an amazing amazing team thank you.

I've been enrolled in a debt settlement program with ERG for almost a year now & they have been nothing short of fantastic to work with. Within that time, 3 or my 4 accounts have been completely settled & my last account is close to being settled. More than helping me settle with my creditors, they're willing to work with me when my financial situation changes. If you feel like you're drowning in debt & don't want to file for BK, call ERG!

Whenever I called with a question. Customer service was very professional and answer all my questions and concerns. I would like to thank Encompass Recovery Group for they help.

Very fast when applying for their service. Polite and very easy to talk too. Friendly explain everything up front. They can answer any questions you might ask.

I have been with Encompass Recovery Group for over a year and have excellent service each time I've called and alway have all my questions answered