Empower Federal Credit Union State St, Auburn

Worst bank I’ve ever had to deal with. Their main goal is to make it as inconvenient as humanly possible to have access to YOUR money. Empower is a complete joke. Please do yourself a favor and never bank here. You’re better off stashing your money under your mattress.

Worst bank I have banked with. They won't let me even see how much I have in my own account. You can call and verify everything about you but they won't tell you anything unless you have a magic password that you can not remember because I don't use the account that much and it's been open for 5 years. Will be closing my account tomorrow finally. Also asked for rates on mortgages and they told me they won't help with any of it.

The best bank I have ever banked with

Went there on a Saturday during business hours and the door was locked. I got there at 12:35... not sure why they locked the doors so early but extremely frustrating as I physically can only go to the bank on a Saturday due to my work schedule.

There call center is terrible. I waited on hold for almost 20 min and they could not give me my balance. There is little to no customer service over the phone. The women refused to transfer my call and could not help me. Said I would get a call in the next 48 hours not sure what good that will do me.

Extremely slow service drive thru or walk in always seem under staffed.

Friendly and cheap to bank here. Also can help build or establish credit for starters, with locations around the area.

A good credit union overall and this branch is easily accessible

I love this Credit Union it is great!!!