Empower Federal Credit Union Harry L Dr, Johnson City

You call in, you wait 30 minutes just to get a phone rep. You give them your account number/social, then they ask for your password for online banking. They tell you it’s wrong even though it’s not. They won’t let you make a payment on an account without confirming this password which makes zero sense, they say you have to go in to a branch. Nah. Even if they did let you make a payment, they charge you $10 for making it over the phone. They tell you to make a payment online. They charge you $10 to make a payment using a credit/debit account. Take your business to Visions, these guys are a commercial bank hiding under the title of “Federal Credit Union”.

Soooooo Bad. Since Empower took over Horizons it has been nothing but issue after issue. It took 3 days for a mobile deposited check to go through haha. After waiting for literally 20 minutes I was asked to leave a call back number (by a machine not a person). To no great surprise I never received a call back. Called again, this time it took 15 minutes to speak with a person. They handled the issue but it should not and would not be an issue with other banks. I left this bank and I encourage everyone else to do the same. Absolutely the most horribly run place i have ever dealt with. 👎🏻

Most Horrible bank I’ve ever experienced I was a member of Horizon FCU and this bank could never match how professional and nice Horizons were I can’t even get into my own account not even with my social it takes 15 -20 mins to get a hold to someone only for them to tell you they can’t do anything please Take your money and run this bank is horrible …. If I could give no star I would

Worst experience of my life with a bank. Customer service is absolutely horrible. Sadly my loan was bought by this establishment and there isn’t anything I can do would never choose them in the future

If this place could get NO STARS it would. They used to be Horizons and they were great. There is NO customer service. You can be on hold for longer than half an hour. Take your money and RUN to ANY OTHER BANK. Seriously. This place is a total nightmare.

Absolutely the worst bank or credit union I have ever dealt with. Gave me incorrect account numbers for my direct deposit. This caused deposits to be denied. Took me multiple times to resolve this with employees lying to me on my deposit situation. Run from this bank because it seems their management cannot even correctly think through a bank merger. Terrible foresight, terrible banking knowledge, terrible customer service.

They're a wonderful credit union with excellent customer service and knowledgeable staff‼️😊👌🏻👍🏻🙌🏻👏🏻👏🏻👏🏻

Each phone call has a wait time of 14 to 15 minutes. One customer service rep hung up on me because I had no 4 digit ID number yet but wouldn't take one even though I had birthdate, social, address, mother's maiden name, etc. Now, if you have no email you have to go to a branch with your first born child to record one so you can do mobile banking! What if you don't have one??!!

It looks to me like this bank was very good a few years ago but somewhere along the line they went from class to trash and now since this merger I'm having to experience it myself... I will be changing banks soon and I'm not glad I have ti do that

I miss the plain old Horizons. Empower phone customer service is the worst that I have ever had. They are absolutely not helpful. Omg‼️