Empower Federal Credit Union NY, Cicero

I found the tellers here at the Cicero branch to be very rude and barely professional, they apparently refused to come back to the view screen to confirm after sending my transaction back. I used to use this as my main branch and will not be returning.

Their hours is whatever they want them to be I do not recommend going to efcu in Cicero, horrible staff horrible customer service down right disgusted

I deposited a check and the teller told me it was all set, meaning there was no holds, because she used a portion of it to pay my mortgage but she ended up putting a hold on the rest of the check. I used my card for $1.29 iTunes and courtesy pay charged me 7 times of $25. I called to figure out what happened and empower credit me back only $100 instead of the full amount and was told "I should've looked at the receipt and not went off what the teller said." Truly disappointed with this company as I have been a customer for almost 15 years and have many accounts with them, I will be taking my business elsewhere.

Buyer beware. When you decide that you want to take out a loan with Empower, please read everything and understand that you do not need to take Life and Disability with your loan unless YOU choose to. The loan officers try to stuff this on every loan without fully disclosing the monthly charges or the product itself. Then when you want to remove it from your loan they tell you that the payment will still be the same as they will only reduce the term for you. Meaning: your 60 month loan with Life and Disability is $400 per month. Without it they give you a 55 month loan for $400 per month. In essence, making it seem like you may as well have it since its not going to lower the payment. And even when you make them remove it you are met with an attitude from the loan officer. In reality you can deny the coverage and the loan term does not have to change to "keep your payment the same". That is a tactic know in the car business as "payment packing". Your monthly payments increase $30, $40, even upwards of $50 per month based on the term and amount financed. Sometimes they don't even tell you they "added" it to your loan, its just there and unsuspecting victims just sign away. (This happened to me on every loan from them but I was fortunate to read it and understand what it was and deny the coverage.) When I contacted a supervisor, I was told this is how they are trained and it is company policy. "craziness if you ask me" This is a very shady and deceptive business practice by a lending institution and I am fed up with it every time I get a loan from them. Payment packing is against the law. No more Empower loans for me. Buyer beware. All i'm saying is that you do your research, know your rights and read everything before signing. Some people genuinely need this extra coverage which is fine, but the sales process should be disclosed properly to every customer. End of Rant.

Every time my husband and/or I try to use the ATM here, IT NEVER WORKS! We have to go to a different bank and pay fees to a different bank! Ridiculous. Every single time. -_-

Online it says that the lobby is open until 1pm on Saturday. I drove all the way out here and I don't live close and they are closed.

I love the customer service here. I did have a problem with the ATM at the Liverpool Branch but, they seem to be fixed.

Best bank I've ever used. From daily banking to loan officers, staff is kind and honest and fees are low and easy to understand.

I have been banking with Empower many years. Way back when it's name was Empire. Always got friendly and good service from employees.

Best bank i have had for loans and service very friendly and professional people here always try to help you out and make sure your taken care of !!!!