Embrace Home Loans-Massachusetts - West Springfield Westfield St, West Springfield

As nervous buyer, Heidi was the perfect professional to work with! Her knowledge and timing is impeccable and she was always open to questions and guiding the way. I never felt I was behind the process, in fact it felt too easy! Heidi has a customer for life!

There are not enough words to express how WONDERFUL my experience was with Michele Welch. She went above and beyond to provide me with outstanding service in buying my new home. She is professional, smart and extremely efficient in working with you during the whole process. But above all of that she CARES about each and every person and stood beside me from start to finish to ensure that I received the best loan product for my needs. I would highly recommend Michele. She is the best!

I had a loan officer who spared nothing to get the loan closed. There were very challenging scenarios that came up during the process of obtaining the house I chose, however, I was encouraged to trust that all would be well and every step was made to ensure that my dreams of becoming a home owner became a reality. Now here I am, a homeowner thanks to Embrace Home Loans. Special thanks to Heidi Leonard who worked tirelessly to push the loan through. To God be the Glory.

We 100% recommend Embrace Home Loans to anyone looking for a home loan. We worked with Heidi and we can't thank her enough for all her help, and answering my numerous questions no matter what time of day, weekend, etc. Not to mention, we were given a fantastic rate!

Michele Welch is the best loan officer. She is efficient, pleasant, and available. She will make sure things go smoothly. She just helped me with my refinance in Florida. Couldn't be happier.

Heidi is a wonderful and professional person to work with and she truly does all she can to make the experience smooth, stressless as possible and easy to understand for her clients.

Nora MacKay is the best at her profession, she works hard and help you with the best solution available. I would recommend her to anyone. Thank you Nora for helping us with several Mortgages since past 5 years.

I highly recommend Heidi Leonard and her team to aid you in all your home buying needs. especially if you're looking for someone who treats you like the best of family! prompt responses, and immediate answers.

This company is a joke. I was not satisfied at all with the experience. My loan officer, Daniel Kenyon did not communicate with me the entire process until it was a mere 3 weeks before closing, and then to tell me after all the money I put down that based on things on my credit, I was not approved. That's not why I'm upset, I am upset at the fact that there was little to no communication, and if there was, I always initiated it first because I had a question. This company knew up front about my score, my credit report, since they pulled it the first day I contacted them. They knew everything and still gave me a Pre-Qual letter. I found a home, went through Inspection, put down my deposit which I offered 10% down on a $115,000 loan, and he still did not communicate. I faxed every single form and again, always was the first to reach out to him. Never again will I try getting a mortgage with an online person/Company. DO NOT go through a company with a lender that you cannot see face to face. Save yourself the hassle. I sure learned my lesson.

Quick, easy and painless process. We didn't have to resubmit ANY paperwork and they followed up with employers and previous lenders promptly and without us having to be involved (like our previous experience with other lenders).