Elko Federal Credit Union Mountain City Hwy, Elko

Stay away. They promise you one rate/process then change it on you. They pull your credit ahead of verifying information on their side. Amateur credit union.

So far the worst financial institution in Elko. They also outsource IT for online and phone banking and appear to have gone with the lowest bidder. Expect nothing but problems from this credit union if you choose to punish yourself by becoming a customer/member.

Becky was an absolute doll! She helped me get my check cashed & some quarters for laundry, while I had my three babies with me! She let the kids each pick out some lollis, and seemed to love chatting it up with my oldest! A very family friendly bank that makes you feel right at home!

Their customer service is awful. Takes days to respond and their loan rates are not nearly as good as other credit unions. Their staff lack common sense.

Horrible customer service, zero communication, I tried getting a home equity loan and it's been at least three weeks to a month and I've heard nothing back from them. Everytime I've tried to call they put me on hold for ten minutes and then say the looan officer is unavailable! They dont answer emails or phone calls! Rude, typical Elko Nevada customer service! Shop local revolution? Yeah right. And everyone wonders why people shop and do business out of town.

We have a car loan through them, and when we went to pay our bill the teller put our money in a savings account instead of towards our car payment.. resulting in it looking like we didn’t make a car payment and MASSIVELY dropping our credit scores and they seem totally unconcerned about the situation.. We were told it would be fixed and the payment would be back-dated so we wouldn’t be affected by their negligence.. NOPE. Now we are paying for a mistake they made. I would go through literally ANYONE else if possible.

They have an option on their deposit envelopes for payments, every month due to working mining hours, I deposit a vehicle payment through the atm, selecting PAYMENT on their enevelope. Circling it highlighting, do everything to catch the attention of the human opening the envelope that hey this is a payment, not a deposit. Even on the check it clearly states payment. Every month I have to call after getting late notices. I take pictures of every check and enevelope I put in their atm. This has gone on for 3 years. This is why I do not utilize this credit union. Greater Nevada is much more user friendly and competent. No confusion, online bill pay and can take payments over the phone, offer a coupon book to use when mailing in payments. Much more user friendly for those who work beyond banking hours.

By far the worst bank to deal with I have ever been acquainted with. Service is awful, notifications awful, interest rates awful, availability awful. I have tried using this bank twice, to support local business for one and the second my spouse wanted to give them a try again both experiences far from par. A person is better off with any other bank in Nevada or the country.

Website is extremely basic. No ability to send email verses having to call. No ability to setup electronic find transfers to other institutions or persons. System is really outdated and should allow for email interaction as well as out of credit union electronic find transfers.

Lindsay Osuch made purchasing our new home easy. I would highly recommend her.