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Eastern Bank Tremont St, Boston

3.2
(8)Loan Agency
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1413 Tremont St, Boston, MA 02120, United States

+1 617-295-0608

https://www.easternbank.com/

  • Saturday9AM–12PM
  • SundayClosed
  • Monday9AM–4PM
  • Tuesday9AM–4PM
  • Wednesday9AM–4PM
  • Thursday9AM–4PM
  • Friday9AM–5PM
CLOSED
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    Reviews

    3.2/5.08 Reviews

    j

    jen mcdonald
    1

    The customer service I received was appalling, I moved ALL of my business to rockland trust and they treated me like royalty, I highly recommend moving your business to a company that ACTUALLY values their customers like rockland trust. You won’t regret it.

    B

    Bill King
    1

    The black teller or associate is not that friendly. No say hi or how are you when I come in. It is terribel one. She needs to train to be better a CS associate.

    A

    Andre Chapman
    1

    I am a longstanding customer and I came in for a statement that my account had been paid in full. The service associates did not know what they were doing. One asked the other for advise, but then told me I had to go online and wait 4 business days. I told her that was too long and I need a statement today. She said sorry she cannot help, I asked to speak to someone else and she directed me to wait in front of the assistant manager's office. The assistant manager was on a conference call, but emailed a link to the service associate to share with me, the same 4 day waiting period. As the service associate is telling me this she is closing the assistant manager's office door so I do not disturb her. I left because they could not help me. The customer service is terrible I did not even feel like a customer and I was not given adequate time and assistance from the manager. Her conference call was more important. I went to another Eastern Bank branch and they were able to help me with the statement I needed, they gave me the letter in my hand today, signed. The other branch was attentive to my needs and helped me right away. I left feeling like I was valued as a customer and as I walked out they said congratulations (I had paid off of loan). They were very thoughtful and nice, a service experience I did not get at the first branch. TERRIBLE SERVICE AT TREMONT ST BRANCH. Not up to par. Didn't care enough to pay close enough attention to what I needed to try to help me.

    B

    Ben Fisher
    5

    Torrey was amazingly helpful in helping us promptly obtain a Mass Save Heat Loan. She was super responsive and helped us navigate an otherwise complicated process.

    N

    Nicole Boucher
    1

    Tori was great help to myself and family however the branch manager is very unprofessional and picks and chooses when she wants to service people I recommend tori becoming the branch manager not a young lady who cannot speak to people appropriately

    S

    Stephanie Davis
    5

    The customer service at the Tremont Street branch is superb. Eastern Bank is a wonderful community presence and proves that a large financial institution can do good and do well!

    D

    Diane R.
    5

    I been to 4 different branches around Boston and every teller that I’ve had has great customer service skills. That’s what’s up Eastern Bank!

    J

    Johnivory Wheeler
    5

    The tellers are always helpful and Polite.

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    FAQs

    • 1. How Can I Connect Eastern Bank?

      In order to connect them for loans, you can call this phone number +1 617-295-0608, or you can direclty look for online loans. If you need any loans like bad credit personal loans, you can hit here, which will be quicker.
    • 3. How Can I Obtain a Loan at Eastern Bank?

      The most efficient way is to complete their online form on their website. For your need of payday same day loans online, simply browse our site to find out more info.
    • 5. What If I Cannot Pay Back My Loan?

      The best way is to discuss the details with your lender at first and think of a solution for both parties.
    • 2. What's The Location Of Eastern Bank?

      Eastern Bank is located at 1413 Tremont St, Boston, MA 02120, United States. If you wan to visit them in person, you can make use of the map to find a way to get there.
    • 4. Is Eastern Bank an Agency? Or a Lender?

      Eastern Bank is a Bank. Or you can directly find CocoLoan, which is an online loan broker, can help you connect with 100+ lenders to get multiple loan options like installment loans, look at this page to find out more.
    • 6. Can Eastern Bank Provide Title Loans Online?

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