Eastern Bank Memorial Pkwy, Randolph

I have two(2) personal accounts and one(1) business account with Eastern Bank. I went there on 12/27/21 to withdraw money from my savings and deposited it to my business accounts. The teller refused to accept my State IDS by requiring two forms of ID. The Manager in charge told me that is their policy when other branches do not require two forms of ID's when you are an Eastern Bank Customer. I am disappointed!!

This is the type of bank where if you have a quick question, you have to wait on hold 20 minutes before they can answer the phone. Just tells you how much they are looking to “help and support”. By wasting your time.

I had a rough Saturday morning just from going to stores just wanting to cash my check but no one can help me.. until I decide to open up a bank account with eastern I walk in and I was greeted with a hello and how can I help you.. I would have to say Todd the assistant branch manager was amazing he was friendly and very professional he made sure all my questions was answered.. and made sure I understood everything that the bank has to offer.. the number one reason that made me write this review is he made conversation with my son while he was waiting for me to sign my documents I came in not to happy but left has a happy coustomer thank you Todd

Don't bother with this branch, honestly....the tellers are nice, but one of their customer service agents cannot read credit reports accurately. Caused me to have to do a lot of work that wasn't necessary due to her being inept. Do yourself a favor and go to the one in Quincy...or Brockton.

Outstanding associates and service. I have always received excellent service at ALL the branches I have visited.