Eastern Bank South Ave, Natick

Just visited here and had to transfer money as well as get 2 new cards because I had some stolen. They were prompt and fast and so kind! I was in and out within 15 minutes with 2 new cards in hand! I am super satisfied with their service and would absolutely recommend visiting this location!

I am very disappointed with Eastern Bank. When I became a customer several months back I was told that a promotion was going on and I would get $100.00 in January, 2018. When January came around I was first told that on the 19th I would receive the money. Nope. I made several calls inquiring about where the "bonus" was and was basically blown off by who I believe is the Manager. Long story short, I was then told that I needed to change banks and have direct deposit with Eastern and that I was told this when I first joined. I was not ever told this. I am quite sure if I was a more lucrative customer I would have not had a problem. So so disappointed in the way I was treated by being blown off time and time again. It is not so much about the $100 but the principle. I am closing my account with them. Oh well.

Easy to work with, got my MASSSAVE Heat loan very quickly and no hassle.

A little slow process but overall a good bank.

Always happy with the service I receive, no matter which branch. Currently I use Natick and the manager is great! Very responsive

The manager, Jody, is extremely rude and unprofessional.