East Idaho Credit Union Shoup St, Salmon

Every time I visit my bank the tellers and the managers could not be more helpful and nice!!! They are all amazing!!!

We always use EICU Salmon Branch for any financial needs. All of the ladies there are always extremely polite, knowledgeable, and go way beyond helpful. They have our interest first, even getting lower interest rates if possible. A huge thank you to Tammy, Kayla, Beth, Amanda to each and everyone there. You are Fabulous. Thank you !!

The local branch does a good job. But I get beyond frustrated that I can't call my branch and that I have to call a 1-800 number. Very disappointed while waiting and I found time to write this review. I've been on hold for almost 20 minutes. We deserve to talk to our local people. Not someone sitting in an office or call center in another city.

I love how East Idaho credit union salmon branch, and manager Tammy has treated me. Getting treated like your family and knowing you are gonna get the best service possible, is very comforting. Tammy has always treated me good, and always goes the above and beyond to make me feel like I am important. It is very nice to know there are still people like Tammy out there that know how to balance business and a good relationship with her members. As long as east idaho credit union keeps and highers people like Tammy; I will be banking with you forever. Tammy made my day today! I respect her so much, and know she will always do her best to help me and give me piece of mind! Thank you,RJB

Salmon Idaho East Idaho Credit Union, It's the friendliest place I've ever done my banking, all the young ladies are very respectful and have awesome attitudes. It's a very family oriented feel. Thank you ladies 💕🙏🙏🙏

We are very dissatified with this credit union. Credit unions typically work for their members. We found the fees to be similar to the large corporate banks. We are closing our account before we loose more to fees.

***Update, as of 26Sep18: after posting this, a representative from the main branch reached out to me and did what she could to address my concerns. The branch manager has been polite. Window tellers are always courteous and warm. I have had mixed results in calling into their support line for issues with ACH withdrawals processing and hard posting early (before business hours… ie 1200) on random days, even weekends...at times triggering "lastline defense" with prior deposits not even showing pending. *** Salmon branch manager was rude in telling me that an ach withdrawal for multivehicle insurance coming out early on 26Dec17 (moved over from another bank before the branch even opened that morning) had already generated an overdraft called (last defense) and the ACH was still in "pending" would not be credited to me, despite having made substantial deposits same day to cover this and much more as soon as the bank opened its doors. So even though the ACH was scheduled for 26Dec17, i was supposed to expect it to come out on 25Dec17-one might note this is a federal and banking holiday. When the auto loan was first acquired, there were erroneous negative marks on credit report from child support and another financial institution i no longer do business with. Both accounts were completely in the clear and had been for several years...they just never pulled their remarks. In fact child support was paid ahead and they had issued a refund check to me saying they cannot be paid ahead of time. The loan agent at the Salmon branch received written confirmation by fax from both entities, but did not pull a fresh credit report to give me a good credit rating and interest rate. I was stuck at the highest interest rate their system would allow and lower loan amount eligibility. The loan agent is rude, acts put-upon, impatient and does not care about customers as much as she does getting out of work and going out to smoke cigarettes. I have been paying well ahead on my auto loan so as to get principle paid down. I was told, today, at the drive-through in Salmon, that. I was paid up through March, and that East Idaho Credit Union no longer permits paying down principle on loans. The entire purpose of assuming this loan was to build credit i never had before. i notice that even when paying months ahead, they charge interest as though the time has elapsed through the future date. I have never been late on payments...ALWAYS ahead and pay more than the loan payment. I understand they are not considering a move to serve businesses. In light of the way EICU does business with individuals, i am reluctant to do business with them in my businesses even if they do. The final aspect, is i need a record of each month for tracking expenses in my businesses- and these, i am told, are not available because of a change to another system, earlier in the year. All banking history is gone, but i can go into the branch and order research and pay an exorbitant fee to retrieve copies. I had requested paper copies of statements. I have yet to receive one.

Very personable and thoughtful. Treated me like a friend not just another client. Answered all my questions. Highly recommend this bank!

Why can I not call my local branch directly??

They are always professional, friendly, helpful, fast, and keep their bathrooms clean. We haven't had any problems! Definitely recommend.