EagleBank Georgia Ave, Silver Spring

My husband and I have banked with Eagle for six years. With the exception of two occasions, all of my experiences have been positive. Everyone at the Silver Spring branch is professional, pleasant and extremely helpful. The two unpleasant experiences occurred at other branches.

I had multiple transactions and was able to take care of them at the drive-thru.

In a nutshell HORRIBLE customer service, they don't care about businesses with SBA 7a loan that have been effected by the pandemic. They hounded us for payment when we were supposed to be in forbearance. Terrible non-empathic loan officer.

Visited this branch to open a trust for my son. I realized that I was operating on limited time constraints and upon telling Officer, Branch Manager, Genet Abesha that I was not able to hear all of the products but would be willing to sign the disclosure to state I was aware of my options she became loud and disrespectful by refusing to acknowledge me. Instead, she addressed my attorney by stating their "Eagle Bank's" relationship/friendship with the firm when I was attempting to become their customer. She continued by suggesting that I was disrespectful by asking her to just open a savings account to make the deposit and completed this by adding that I don't have to bank with them. Of course, after she provided me/reminded me of my options we left.

It doesnt matter how good your products are, if your customer service representatives are poor. Rahel, sat at the first teller station, was very rude. She wasnt very welcoming to begin with. She had poor tone and was just disrespectful as if i was the one that was serving her. There were other borderline issues that i could over look, but Rahmel really pushed me and now im taking my personal and business accounts elsewhere.

Very very very weak customer service not behind the counter opening a new account

We opened a business account with Eagle Bank. It has been nothing but trouble since day one. They have seriously out dated technology and their customer support is awful. I'd look for another bank if I were you.

I had a problem that the bank teller couldn't take care of. The manager came out took me to her desk and fixed everything professionally.

Every time I come here to make a deposit, they make a huge deal about not finding my accounts. Every time. Also, huge attitude problem when it comes to customer service. I really don't understand.

Worst bank to deal with during COVID! Don’t care about you at all.