Dover Federal Credit Union Silver Lake Blvd, Dover

Never had an issue with this bank. Best bank hands down. I dare not go to another bank that charges you fees to hold my money. Great customer service. Anyone who has anything to say about this bank obviously had one bad experience and decided to comment. Credit Unions are better than any of those big banks. There are folks in the comments talking about long wait times, access to information, and etc like these big corp banks like TD BANK and PNC to name a few don’t have these same problems. U have one issue that doesn’t work with you and you complain a bad review. Maybe there’s a reason that happened to you. Your energy is already wrong when u approach the problem. It’s only going to get worse.

This is the worst credit union I have every experienced. They put out this quota as if they are truly for the people/community but truly they are not. First of all I applied for a loan and I asked for some simple information and the loan representative Laurie Johnson did just the opposite. She attempted to talk over me while I was explaining myself and tried to argue with me. She needs to be replaced with somebody who actually cares about members. Second of all I wanted to file a complaint against that nasty rude loan representative and the rep I spoke with promised that a supervisor will call me back and guess what? Nobody ever called. I’m closing my account and will go to a more prestigious credit union that respects and cares for their members. It is utterly ridiculous what I have went through with this company the absolute worse.

Someone hacked my checking account and my online banking was locked. Four days later I've done everything I was told to do and went into the branch only to be told that I CAN NEVER HAVE ONLINE BANKING ON MY ACCOUNTS because of the fraud. How on God's green earth is someone supposed to have accounts without online banking????? Amber Delcasale - Assistant Member Experience Manager was so incompetent!!! I explained that I wanted my money out of my accounts but to leave $5 in each so I could switch my direct deposits. She couldn't get that right. Then she had the nerve to say I was making her uncomfortable because I was angry!! You would be better off putting you money under your mattress rather than this bank .

So I had an account since I was 15 years old. Paid any and all money I owed, even money I didn't owe to stay in good standing. I decided to check on my account and found they stole my money and closed it. They have all my contact information if I needed to take action on my account but, no, I received no contact. You just took my money and closed my account in secret. that is theft.... And another thing activity fees? Since when? When I first had my account there were none. I use to feel Dover Federal was the best bank there was but I guess my social status wasn't high enough to be informed about your practices. Thankfully I didn't need that money for an emergency. No wonder I've hearing about so many members shopping for a new bank.

Worse bank I've ever had. In the process of switching banks because they never have the instant debit card machine up and running. I have went to every location in Kent county trying to get a new debit card because I can't wait 10-14 business days for a card in the mail. super inconvenient. Last time my card was stolen I never even received a card in the mail, and now it was blocked because of a fraudulent charge. The card machines are never up and running, the app always goes down, and every time you call to speak with anyone you wait on hold for 30 mins and they don't even help you. I don't recommend this bank at all.

I have been with this bank almost twenty years, one of my first accounts. Just found out they have been charging me ridiculous inactivity fees, then closed my account once balance was deleted. All without any email notifications. I had no idea there was an issue with my address. Very upset. Called and told nothing can be done because wrong address on file. Somehow they had correct address to mail the account closure, but not the inactivity charges. Used to be great bank to work with, but I will not deal with them in future.

Paid off auto loan and DFCU refuses to give me back my car title, stating that it will take 3 months and that they do not know where it is.

Please don’t use this bank . Go to td bank. Wayyyyy better. Nothing but problems with Dover federal credit union.

This bank use to be great. But now ive been on hold for over an hour with no one answering. My card was blocked for no reason, and no notification was given, just declinded. Was told i had to come in or call when i used the message center. By far the worst customer service ive experienced. Save your time and money and go somewhere else where you can get help because this is NOT the place anymore. 0/10 would not recommend.

If someone, anyone would have picked up the phone, they would have had a customer because their rates for 48 and 60 month loans are very decent….