Doug Silverman - Cross Country Mortgage LLC Hickory Rd, Plymouth Meeting

I'd like to back up some of my daughter's perceptions of our work with Doug and Movement Mortgage. Initially, it was very encouraging, and Doug was accommodating and helpful, and assured us that there was plenty of time to be ready before closing. To be fair, I found him to be easy to get hold of, and good at returning calls and emails. He did extend himself to find information that I was having trouble locating. However, the problem emerged in the week or so before closing. Instead of having it all finalized one week before (as specified), we went up to the last minute providing documents that were required, even the night before the closing, some quite petty, and some inappropriate (requesting proof that I had been in the hospital). In fact, we didn't learn of the approval till we were driving to the closing, wondering if we were even going to be buying a house at all. The final OK came in the car about an hour prior to our meeting. Obviously, this was extremely stressful for all of us, especially for my daughter, who was facing potential homelessness if it fell through. Reassurances that, "Don't worry, you'll get your deposit back" were not helpful in these circumstances, and didn't seem to grasp the issue at hand. Doug is an agreeable and likeable guy, but my grievance with him was his glib manner in dismissing our worries and deflecting responsibility. We received any number of explanations: "It's with the underwriter", "It's cause of Covid", "We've been overwhelmed lately". These all may be true, but they should have been dealt with sooner, and not left us dangling in the wind. That is, in fact, their job. It may be a part of the business that Doug has become used to, but we're not, and it's not what we were promised. We did get the house but it was an extremely frustrating and disappointing experience.

Doug and his team were friendly, educative, and helpful throughout the mortgage process. I felt confident things were always in motion on their end, and they were always ready for the next steps as fast as I could complete their requests on my end. I'd recommend them to anyone for a smooth mortgage process!

We had a great experience with Doug. He was very responsive, knowledgeable and professional. He helped make the process fast and straightforward. Great customer service. We highly recommend him.

Doug was consistent, helpful, and knowledgable throughout the process. Start to finish it took over a year to finally get the deal done and Doug never wavered. Would highly recommend contacting him for any financing needs you have.

I had a great experience with Doug and the team at Movement Mortgage! They are fast and accurate, and their fees/rates are really competitive! They helped me close quickly in a unique situation, after 2 unsuccessful attempts with other mortgage companies. Way to go team!

Doug was excellent throughout the refinance process! He got me a great rate and was always available to answer questions. Highly recommend him for a new mortgage or refinance!

Doug helped me navigate the complicated loan process as I was a first time home buyer. He is accessible and willing to help. His team went above and beyond help close on an aggressive timeline.

I love working with Doug Silverman! I have done many closings with this loan officer and he gets the job done efficiently, with no drama! My settlements always happen as scheduled with him. He keeps in communication with me (each week) throughout my transaction. If you have not tried using Doug or his company Movement Mortgage- you NEED to!

Doug was very helpful throughout the whole home buying process. As a first time home buyer, I am still new to how everything works and Doug was there through every step of the process.

Doug and his team made the process incredibly efficient and clear. Best experience with a re-fi I've ever had! Would definitely use him again in the future - if rates could possibly go any lower!