DocPrep Solutions Macarthur Blvd, Irvine
19800 MacArthur Blvd 3rd fl, Irvine, CA 92612, United States
- SaturdayClosed
- SundayClosed
- Monday8AM–5PM
- Tuesday8AM–5PM
- Wednesday8AM–5PM
- Thursday8AM–5PM
- Friday8AM–5PM
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Reviews
C
After a year of them telling me all I had to do was stop payments with Great Lakes, I happen to check my student loans because they are starting back up after January I noticed I still have my loan at Great Lakes and I made all my payments to Doc Preps for a year before the pandemic. I tried calling and no answer, I tried emailing them and it says it’s not a legit email, what do I do?
A
Started working with this company in February 2020. First they kept saying they didnt/ or couldn't read the documentation that I had faxed (by this time-twice). Then they had me take my employer the wrong paperwork. Then Covid-19 happened & it's been terrible ever since. I've called and emailed to no avail...No calls back, no response to my emails. As of right now...still waiting. I'm requesting a refund of some of the fees..We'll see where that goes...
Annette, please excuse us as we have been short staffed due to the Covid-19 pandemic. We have made attempts to contact you over the past few months, however one of our staff members will contact you within 24 hours to address all your concerns. We are sorry for the inconvenience and thank you for your patience.
L
THIS PLACE IS A SCAM/ BeWare I did payments to this place and I got a call from another company of them using my identity Pretending to be me . They said they are not legit and This is a fishing scam. I checked through the department of the education. If you get scammed notify your bank immediately and you will get your money back if you explain your situation. If you need to Consolidate loans reach out the department of education and they have a list of legit companies. BEWARE SCAM
After careful review our staff has determined you are not a client of ours, and we kindly would appreciate you remove this review as it is inaccurate and harmful to our reputation. We do not have any records of you in our data base. Thank you.
B
The results i received were better than what i was anticipating saving me so much money. All happened faster than i expected i cant say it enough i was very nervous about my loans and the payments before working with them. If you want to save money, an alot of money in my case, and learn about your loans and to deal with the banks you need to speak with these guys.Thanks again guys.
Thank you very much for your review. We appreciate you taking the time out of your day to share your experience. Our staff works hard to deliver the best and swiftest results. Our clients well being comes first and foremost at every point in our process. Never are we instructed or are allowed to sacrifice our clients well being,. Our Quality Control Department is tasked with reviewing and signing off every case to ensure accountability and deliver results. We aim to build a long lasting relationship while educating each client on the bottom line details that will or can impact them, both short and long term. Again, thank you!
M
They truly helped me out of a bad situation with my student loans. I thought it was a scam of some sort but I was so wrong. They always took my calls and answered any question I had. Eric was the guy handling my case and was so kind and helpful. So glad they reached out to offer help. Would recommend to anyone needing help.
M
Terrible customer service. Will take your money and will offer you nothing in return. Consolidation of loans can be done on your own for free. No need to spend almost $900 to have a third party do it. Have spent months trying to get a refund back and all the company has told me is there is nothing they can do. Thieves!!
Matinn, we do not have any records of you as a client. We are certain this is a case of mistaken identity, as there are several entities with a similar name. Please contact us as soon as possible to address your concerns. We will be able to help you find the correct business and help you get your money back. We strive on a very easy principle, thats always putting our clients best interest ahead of ours. We would appreciate you giving us the chance to prove it in hopes of you removing this comment once you have confirmed it. Thank you.
C
I have had a wonderful experience working with DocPrep solutions,they treated me like I was a person and not a number and made me want to continue with the program and get loans paid off,guys you are amazing keep up the great work . Candace
D
To sum it up, they exceeded expectations from start to finish. My situation is under control thanks to them and they provided a one on one session which really answered a lot of the unknown. Good luck everyone.
Thank you for your feedback!
l
I'm grateful to have work with DocPrep Solutions, they definitely made it easy to sleep at night. Highly recommended!
P
I was in real need of some answers and help. Initially I was not sure what to expect, however the staff was really helpful and patient with me. In the end they exceeded my expectations. Great experience
Thank you for your feedback!
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FAQs
1. How Can I Connect DocPrep Solutions?
In order to make contact with them for loans, you can making a call by +1 866-377-2047, or you can direclty find out loans online. If you need any loans like bad credit personal loans, you can hit here, which will be more convenient.3. How Can I Get a Loan at DocPrep Solutions?
The most efficient way is to fill in an online application form. For your need of cash advance loans from the Internet, simply search our website to learn more about detailed information.5. What To Do If I Cannot Repay My Loan?
The best way is to talk with your lender at first and think of a solution for both parties.
2. Where Do I Find DocPrep Solutions?
DocPrep Solutions is located at 19800 MacArthur Blvd 3rd fl, Irvine, CA 92612, United States. If you wan to visit them on your own, just use the map to locate a way to get there.4. Is DocPrep Solutions an Agency? Or a Lender?
DocPrep Solutions is a Financial institution. Or you can directly find CocoLoan, which is a lending agency, can help you establish connections with 100+ lenders to get multiple loan options like guaranteed installment loans, look at this page to find out more.6. Can DocPrep Solutions Provide Title Loans For Bad Credit?
Sure. You can get title loans for bad credit by clicking here.