Directions Credit Union Mansfield Ave, Shelby

Always been great for me, never an issue. Been banking here since I started working (12 years ago now) and have multiple other accounts (both checking and savings) with other banks and can't see any reason not to continue my main account with Directions.

Ever since they upgraded their mobile app I've had issues. Any time I deposit money it's never available right away. I have things on hold or pending for way too long. Customer service (not at this location) when I call is awful. They are rude immediately and when I have an issue even if they can't fix it they find no way to make it better. I had put in a check and it was in pending and they deleted it randomly. But when I have bills in pending they can't delete it ? They want me to pay the overdraft fee. Changing banks immediately

Why do I always have to wait for my direct deposit? Direct deposit to my US Bank account is available for me at 12:01 am - but Directions I have to wait until 9, sometimes 930, sometimes its not available until after 10 am. Sometimes, I look online or on the app and it doesn't show my available balance - so I call in and they tell me its in there, but the app and online says differently - how am I supposed to know? Do I really have to call the bank every Friday just to confirm my balance? Ridiculous - think Im going to have to just have all my direct deposits go to US Bank and be done with this Mickey Mouse credit union.

This upgrade that they just completed took way too long, still not able to access my accounts at 9:48 am on Tuesday, website is not loading, and new app just says something went wrong. Not impressed with the implementation on their upgrade. How unacceptable is it to keep people from viewing their accounts for 5 days now.

My mother is a senior citizen, and has done business here for many years. I do not live in Shelby, but visit often, and assist her with her financial needs. When we stop by the credit union we are always greeted with smiles, made to feel welcome, and treated with respect. Both of us recommend Directions Credit Union to any person with banking needs.

this is the worse credit union ever do not bank with them they deposited my check then put a hold on it and told me it would be available in 4 days not happy but said ok went back 4 days later and they put another hold on it for 10 days!!!! i cant get my own money out and all my bills are going to be late beware do not bank here

Had a loan from them and they were always friendly.

Never answer the phone and rude employees.