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Direct Federal Credit Union Cabot St, Needham

3.2
(10)Loan Agency
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50 Cabot St, Needham, MA 02494, United States

+1 781-455-6500

https://www.direct.com/

  • Saturday8AM–1PM
  • SundayClosed
  • Monday8AM–4PM
  • Tuesday8AM–4PM
  • Wednesday8AM–4PM
  • Thursday8AM–4PM
  • Friday8AM–4PM
CLOSED
    Direct Federal Credit Union 01
    Direct Federal Credit Union 01
    Direct Federal Credit Union 02
    Direct Federal Credit Union 03
    Direct Federal Credit Union 04
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    Services

    • Auto Loans
    • Certificates Of Deposit C Ds
    • Checking Account
    • Home Equity Lines Of Credit HELOC
    • Home Equity Loans
    • Money Market Accounts
    • Mortgages
    • Personal Loans
    • Savings Accounts

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    Personal Loans Near Me In Needham of Massachusetts(MA)

    Loan Amount

    $1000
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    • Bad Credit OK

    • Easy Requirements

    • Instant Funding

    • High Approval Rates

    • Bank-Level Security Encryption

    • Reputable Lender Network

    Reviews

    3.2/5.010 Reviews

    D

    Derek Limoges
    1

    Paid off a vehicle almost 3 months ago with a certified bank check to help speed up the process. Not only have I not gotten the title, they refuse to file for a duplicate title because its not there problem! I have been in the auto industry for 20 years and have never has such a terrible experience with a payoff and title! I would give zero stars if I could!!!!!

    Response from the owner

    Hi Derek. Could you please contact me at your convenience? I'm sorry to hear you're having a frustrating experience. I'd like to help you get to the bottom of the situation. Thank you. Kristen Johnson, VP Brand Experience. [email protected]. 781-433.2900. Thank you and look forward to discussing this issue.

    L

    Liam Gale
    1

    My wife took out a loan from DFCU 3 years ago to buy a car. They have since conducted an audit and apparently don’t have the title. Now they’re making us track down a title, after no due diligence from their end of confirming they actually received it. Terrible customer service and they basically said we need to take out a personal loan if they can’t get it? Calling the BBB. Don’t do business with them. The agent Mark also told us they can’t call the dealership themselves to get it, even when it was their own mess up and poor process. We just called the dealership and asked why didn’t the bank call them to inquire. Clueless.

    T

    Thom Mclaughlin
    1

    Got a car loan through direct federal late last year. I sent them two payments by mail because I couldn’t set up my online banking for some reason. In February I got an alert on my credit, that my payment wasn’t received. I tried calling but could never get through especially during the day. I got Covid at the end of February and was sick for several weeks. I finally was able to connect with someone that took my payments but could not set up my online payments. All the while DFCU reported me late. I finally paid them off and went in a different direction not before they ruined my credit. I’m giving them one more chance to fix this before I contact the Consumer Financial Protection Bureau. Worst experience with a bank ever.

    L

    Linda Mc
    2

    We had 20 years of stellar customer service and wonderful experiences with this institution. Our last (and final) experience was so poor that we have closed our accounts and gone elsewhere. I took the time to write an old-fashioned letter (via snail mail) to the Customer Service Manager about our experience, and he did not even have the courtesy to acknowledge receipt of the letter. We went to a physical branch of Digital Federal Credit Union and accomplished in 25 minutes the transaction that Direct couldn't manage in 30 days (and at more favorable terms).

    P

    Phil Storer
    5

    My wife and I have been using DFCU for direct work deposits now for almost 40 years. Every bank and CU has good and bad qualities but I have never had a truly bad experience here. I have a 2nd CU as well but will be transferring out and using DFCU solely. I have had issues at other banks and CUs as well with things like Auto loans it is not uncommon. It is a well run institution, trust is a big deal to me.

    C

    Chris Anderson
    1

    You’d be better off burying your money in the woods and trying to find it later. I know it would be faster than actually trying to get your funds out of this bank! It’s 24 hours before you can even speak to someone who can help you with what you need. Oh, and my favorite part is that t to make it easier for you…..someone will randomly call you whenever they get to it. So just wait by your phone for about the next 24 hours for them to call. Someone send them a telegram and let them know about the internet!

    M

    Matthew Blackerby
    1

    I'm updating my original review here, due to further issues in dealing with DCFU. Like many other google reviews listed here, if I could have selected a zero star, I would. I have never had so many headaches in dealing with a bank. Prior to them updating their website, my auto loans were on a auto schedule. Now, they are not and I can't even make a payment from their site. Last month it took over an hour to wait on hold to make a payment over the phone, and then had to follow up with the bank because they never posted it!! Worst bank to have to deal with.. Their customer service is terrible, their website is terrible, having to deal with this bank is terrible. Oh, and I like how they casually sent out a letter in the mail to state that they had server breach and that my information (social security number and account numbers) was compromised and to watch out for any false identity claims... Thanks DCFU!

    Response from the owner

    Hi Matthew. We are sorry to hear you are not satisfied with the customer service you received. Someone from our Member Service Team will reach out to you shortly about your specific situation and see what we can do to get it solved. We are also sorry to hear your concerns about the recent letter we sent out to members. We take this matter very seriously and are fully committed to maintaining the privacy of your personal financial information. We’d be happy to discuss any concerns you may have about our recent communication. We will be in touch shortly.

    J

    Jeepguy13
    1

    I have an auto loan out with direct federal union that is on automatic payments. About every 3 months or so they send a letter about missing or late payments. The automatic payment was withdrawn. This has happened 4 times in the past year. I will never do business with them again.

    M

    Melissa Martinez
    5

    I had the best experience transferring over to Direct Federal. A special thank you to Brett Levine, who was absolutely amazing and helpful with everything. Brett was very patient and understanding throughout the entire process, which was quick and easy. Going above and beyond, answering any questions I had, as well as, keeping me apprised every step of the way. I could not be happier with my new membership. Again, thank you!

    S

    Steve Hawkesworth
    4

    I have been a member of Direct Federal Credit Union for 37 years when they used to be Polaroid Federal Credit Union. They were like family back then and I used to go to Janet Glidden, who got married. Always got great service without a hassle. Always got my car loans from them, except one time, my credit score was low, that's when I knew they weren't family anymore. My score is very good now and I did get a car loan from them, but I miss the family feeling. Wish there was someone there that could have given me advice when my score was low and how and what to do before I apply for another loan. BofA gave me that advice and now my score is almost 800!

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    FAQs

    • 1. How to Make Contact with Direct Federal Credit Union?

      You can contact them at +1 781-455-6500 or enter their official site and submit your application form.
    • 3. What Types of Products Are Available at Direct Federal Credit Union?

      You can expect to get the following services from Direct Federal Credit Union. '
      • Personal Loans
      • Auto Loans
      • Certificates of Deposit (CDs)
      • Checking Account
      • Home Equity Lines Of Credit (HELOC)
      ' You Can get more information about online payday loans for bad credit on this page.
    • 5. Is Direct Federal Credit Union an Agency or a Lender?

      Direct Federal Credit Union is a Credit union helping you out of financial emergency. You can also apply for online personal loans for financial emergency on this page.
    • 2. What Is The Office Address of Direct Federal Credit Union?

      You will find the store at 50 Cabot St, Needham, MA 02494, United States. Use a Maps app to show routes to Direct Federal Credit Union.
    • 4. How to Secure a Loan from Direct Federal Credit Union?

      To apply for loans from Direct Federal Credit Union, you can submit your application form on their website or visit their physical store. You are likely to drive there when getting a title loan. Enter our website to learn more information about title loans for bad credit.
    • 6. What to Do When I Could Not Repay My Loan?

      Loan defaults can have a serious impact on your financial life. Make Contact with your lender if you think you may miss the payment.
    • 7. Does Direct Federal Credit Union Offer Loans for People Who Have Bad Credit Ratings?

      Yes. You still have chance to get loans with Direct Federal Credit Union even though your credit scores are poor. It is also available to get online installment loans regardless of your credit ratings on this page.