Digital Federal Credit Union Bridge St, Lowell

I'm giving 5 stars to the teller Ashley Geyer who helped me last Thursday, she's not only a competent professional employer but she's also very nice and polite something that I apreciate very much but unfortunately very hard to find nowadays.

All I can say is find another bank. This place has gone down hill FAST. Want some examples, okay sure…. 1. They allowed another member to withdraw over 10k from accounts of mine and all of the transactions took place at exactly 8:24 pm. Hmmm you’d that might be a red flag. 2. After I reposted the fraud they froze my accounts along with the very little money that was left for over 3 weeks. Around the 3 week mark I had to start making calls and getting to the bottom of all of it. DCU never once followed up or communicated anything with me. During this time my Apple Card payment was over due and as you know you can’t pay credit with credit so I needed access to my checking account to make good on my debts. In ordering to pay the Apple Card I had to add my new debit card to my Apple wallet, DCU couldn’t manage that. I still haven’t got my new debit card added and had to seek other methods to make the payment. During this time my father bought a truck private sale and the owners loan was with DCU. DCU cashed the check from my father and said they “mailed” the title. Five weeks went by and absolutely no sign of the title and my poor Dad had a truck he couldn’t drive which cost him a lot of money within his business. DCU would not do anything to help. Basically they got paid so they could of cared less. Today I called to get my mobile banking app verified and it was seriously the last straw. It’s 2021 ~ why is it so difficult to set up a mobile banking app? Here I am step by step instructing the RUDE customer service rep on how they have always gone about verifying me. “They send the two codes wait ten minutes, if I don’t get the code they send a secured message to my inbox” DCU rep “Ummm No that’s actually not correct” regardless of what is or isn’t correct- the fact is- THIS PROCESS IS ABSURD! I’m sick of jumping throwing YOUR hoops to TRY and access my money. I’m waking into Lowell branch tomorrow and closing any accounts that I can. Enterprise just gained to customer.

On August 13 at 10am we went to DCU bridge st Lowell mass to speak to a customer service rep and Flavia Cady attended us with horrible service. We simply wanted to inquire about a check and Flavia yelled at us asking who will be paying the taxes and we said we would no problem but she continued and I asked why she had such attitude and I told her this bank is usually nice to us but she replied good for us and we asked to speak to manager and she said I am the manager and laughed and said if you want better service go take it somewhere else. I’m so upset I have referred 25 ppl there in the last 2 months and this is what I get? The person NMLS # is 507699

On a customer/user-friendly stand point, not my cup of tea... Due to husband's health issues, we created a joint account for ease of use, he chose DCU because it's close to our house. The idea of a joint account was so I can always have access during hospitalizations and escalated issues/disputes. For the first year, even as a joint account holder, when I called for balances / questions he still had to verify his identity and give verbal permission for me to discuss the account. Yes, a year to get this resolved on what was supposed to be a JOINT account from the get go. The account security is strong which can be good, and is why they get 2 stars. But security so strong they will never change your pin. It's set by DCU and will only be changed if they can prove someone used it to access your account without permission. NO EXCEPTIONS. Not even for medically documented memory issues. Disputes, like most banks, take several weeks to sort out. In only 2 1/2 years, we've had to complete 3 disputes. All stemming from screwed up ATM transactions; ATM's either not dispensing money or giving the incorrect amount and not reflecting the correct balances. Which would make anyone hesitate to trust this bank with their big savings. Lastly, convenience. Our local bank ATMs are ALWAYS full with a line (there are 2 in the same spot). Other than this we have to drive to the next town or pay ATM fees. Yes, we have the "Free Checking" which touts refunds of ATM surcharges from other institutions up to $25/mo... In 2 1/2 years we have YET to be refunded for even one surcharge, with the response being, "we'll need to look into this further". I've had a bank account since I was 14 and NEVER had this much trouble accessing my own money, disputing balances and transactions. In over 10 years of having an account in another local bank, I have yet to complete a dispute on my personal bank account - just saying! Watch your money, fees and account like a hawk here!

This is the worst bank that I’ve ever done business with incompetent Customer service called multiple times to clear up a title issue that a car I paid for in full Kept giving me the run around called multiple times got all different people on the phone saying all different stories. People working in the title department are completely useless. Stay away from the back there’s plenty other great banks to do business with not this one.

Hate this bank, waited over two hours to cash my check. I understand your policy but make sure you teach it to your costumer service representatives. I called earlier today @ around 2pm and asked if I am not a DCU member can I cash a check at DCU, the costumer service person said I could. Waited until my appointment then I go into the bank, when I’m in the bank I was told I couldn’t cash it unless I’m a member. Smh DCU get your shut right.

Probably one of the worst jobs I’ve ever worked for. Got to a point where I was so unhappy I had to leave. Got referred by a friend who quit right when I got hired because she hated the job. They fire people for no reason with no warning or anything and hold things against you that aren’t even your fault. Expect too much but the training sucks. They pull only your worse calls and hold that against you as somebody who never had experience at a bank before, Told me I was late but I was 20-30 minutes early every single day and was told I used “too much bathroom time” which was strange because I’ve never been reprimanded about that ever in my life. My first week on the job I was reminded that anything you do can get you fired, literally anything. And they go on 2 week firing sprees. Also at my desk the jokes were all about people almost getting fired. Great environment right? They also make the schedules so in advance you can barley request time off. The pay is great and so are the benefits but other than that the job was beyond miserable and the team leaders were rude as hell! Will not ever recommend the job or even think about returning to anything involving dcu!

The new site is horrible, trying to contact a customer Rep is JOKE!!

I have been a DCU member for about 10 years. Poor communication about any service changes. Long waiting periods. Overall my experiences with few locations in MA were not very pleasant, especially this bridge st branch in Lowell.

Great local bank. They're always busy, but the tellers are fast and efficient, so you rarely have a wait. I have a business and personal account and DCU has been great for both accounts.