Digital Federal Credit Union S Willow St, Manchester

Where do I start? Every time I have an issue, which is certainly more than any other bank I've ever death with, I cannot get hold of someone to help. Today's example: I need to enable third party apps for a loan I am applying for. The chat help is 'too busy' and cannot accept me at this time. So I called the help desk, and it hung up on me... Recently, they upgraded their digital banking website and app. I cannot tell you how many emails they sent out about this, but it was more than 10. Unbelievable.

Mortgages are a disaster with DCU. I attempted to refinance my primary residence with DCU after 7 month's I was told they would not be proceeding with the mortgage. With every question the application would go to the back of the line with underwriting. With every review another delay was caused. Over and over I was asked to produce pay stubs more financials over and over. The appraisal was late but then needed to be rewritten as it took so long to close it wasn't valid. The credit check expired and needed to be rerun multiple times hitting my credit and at no point could I get a straight answer as there's no ownership within the entire organization. I will never do this again and am now in the process of closing all my accounts with DCU after +20 years of being a member. This is how bad the service has become. Upon talking with others in the real estate industry I was told by multiple folks that it's widely known they can't close a lone on time. When considering offers for a recently for sale property I was steered away from anyone preapproved by DCU based on my own experience.

I have been a loyal customer of DCU since 2007. Unfortunately, their customer service has gone downhill over the past 15 years to the point of becoming downright unacceptable. These days, for any issue that comes up, you must wait on hold for 1-2 hours to speak to an agent who is obviously new and has no idea how to answer any of your questions. This morning, I waited in a queue for chat for 45 minutes before the chat disconnected, informing me that there is no agent available.

I made an appointment to update information on my account. The bank was extremely busy so my appointment was a little late, about 15 minutes. No biggie, it’s a Friday. Alice was incredibly kind and apologized for the wait. She got everything done I needed to do quickly and efficiently while also being a super person to work with as a customer. Kudos to this place for having exceptional people like her in the branch.

Wife and I are on vacation, the bank knows this already and our card still keeps getting declined even after talking to fraud prevention services. Extremely frustrating. At LEAST call me back instead of me waiting an hour for something YOU guys messed up on.

Today was the second worst experience we’ve had with the. The first time I went in to pay a loan off and the teller deposited money into my savings, loan went to collections and DCU had no idea why. Fantastic, dealt with that closed my accounts. My husband Used them for his auto loan, never an issue and had a great rate. He also has a credit card through them for YEARS. Not just 1 or 2 years, almost 5. We’ve never missed a payment not even once, and today were told his credit card had been sent to collections because it hasn’t been paid for in 60 days, which is extremely odd considering I personally paid the card off in February myself and have the transaction in front of me. So with no other explication they told us it wasn’t their problem and there was nothing they could do about non payment- Again a credit card with a $0 balance. My husband stated he was never informed about any collections notices etc and was told again not their problem. Steer clear and find a real credit union that’s worth your time and treats you better than this. Extremely disappointing.

Absolutely petty. Never been late on a payment. Paid my auto loan off. Paid my credit card off and payment was three days late. Charged $3.06 which they refused to waive. Told them to take it out of my savings account and close the account and the credit card. I will never deal with them again. I work in billing with customers and have NEVER seen a circumstance like this where a company is willing to toss someone for $3.00. I will never do business with them again!

2.5-3 hours to get a hold of DCU...we're not in the middle of pandemic yet I can call other banks and get someone on the phone within few minutes. Don't bother with this bank if you want to be on hold or hope they'll call back. Their follow-up is absolutely unprofessional.

I had such a good experience. Natalie helped me create an account for DCU. She was so patient and so sweet that it made it a good experience. I also recommended DCU for anyone looking for a good bank for first time car loaners..

Dcu has gone waaaaaay downhill in the past ten years. It takes them forever to do basic tasks...I literally had to tell them to forget about the home approval.... b.c they got back to us last and it was the 4th best offer. Been banking with them since 2007. Recently was told after my account was stolen it would take ten days to access the debit features.... the reps never call back.. its horrible.