DHI Mortgage - Jacksonville Race Track Rd, St Johns

My experience with DHi was terrible. My husband have a medical condition that causes him to be forgetful and confused at times. When I was notified that he was purchasing a home. I explained the situation to them. When I came in to sign the paperwork. They were cold and did not put my name on the deed. The broker was calling my husband all times of night sending hugs and kisses in messages. un professional and unethical I have not recomeneded DHI to anyone. They never ask about paperwork to support his medical condition or try to rectify the situation. Their only concern was for me to sign the paperwork.

Please avoid them, don't trust them, they don't really know the business they are trying to run. They'll tell you everything is fine and then all the sudden you're homeless. We're still waiting for my $1000 back. Real testimony. The level of service my husband and I received from DHI mortgage was totally bad. Their staff is awfully inexperienced, their integrity was lacking and their overall concern for the final result was fictitious, I felt that I was playing a children's game. If you want to feel horribly exhausted and devastated, go to work with them, the will have lots of surprises for you the day before closing. They postponed our closing date three times!. DHI mortgage has handled every document we’ve given them inaccurate. If there is any inconvenient as soon as they find out, habitually due to their actions, all of their staff runs to hide and avoid the difficulty and they will try to blame you for they wrong procedures and lack of attention... Don't waste your time.

I just purchased a new home from Dr Horton today. The home I purchased qualified for the summer new home buying incentive with up to $10,000 of closing costs paid by the builder, a refrigerator, washer and dryer. Also I got an exceptional interest rate of 2.75% on my 30 year mortgage. I used DHI title for the closing and everyone here is wonderful. Each person is very professional and extremely knowledgeable about every aspect of closing on a home. They answered all my questions and kept me informed of the wire transfer from the sale of my home while I was here. I should be getting the keys to my brand new home any minute now. Definitely check out DR Horton they build excellent homes and have some amazing new home buying incentives. (☞ ͡° ͜ʖ ͡°)☞ (✿^‿^)*´｡*ﾟ

I’m a realtor here in Jacksonville. I have worked with hundreds of lenders... some are better then others. DHI is at the bottom of my list. I would rather refer my customers to QUICKEN loans then risk leaving my customers debates devastated the day before closing. This organization has handled almost every file I’ve given them carelessly. You won’t hear from your loan officer ever until there is an emergency. If your lucky you might be able to communicate with someone because as soon as the smallest troubles arise, usually due to their actions, all of their staff runs to hide and avoid the dilemma. I went as far to attempt to purchase my own home from DR HORTON. The level of service I personally received from DHI mortgage was sub par at best. Their staff is inexperienced and in my dealings with them their communication was poor, their integrity was lacking and their overall concern for the final result was non-existent. The only benefit you receive working with DHI MORTGAGE when buying from DR HORTON is your closing costs paid. If you can get the closing costs paid elsewhere, I’d advise you to seek financing options through an outside party.... my wife and I have been Realtors for combined 20+ years... hands down....WORST LENDER YOU CAN USE.

I don’t like how they tell you that you approve for a loan and send you all these disclosures to sign on the application then you call they don’t answer nor do they reply. Have your family hope high to be told they did not approve your loan so to be honest for someone to say they work with credit scores low as 582 is a 582 lie unless they help who they want to help. It’s so sad that this company have bad views and I still gave it a try to see if people just saying these horrible things about this company but listen they was not lying and I am sorry for those who did get done like this cause this don’t feel good at all.😢I was told my husband did not have enough credit but I did so they ask me to do it single and still got denied 🙅‍♀️ smfh

Our Loan officer was unreachable via phone. He often would ignore phone call and then proceed to immediately return an email. Many emails he would reply in response to the first line, but ignore the second half of the message, making it obvious he never read our emails. We asked more than once to meet in person as first time home buyers to ask questions, but he never responded to our request to meet in person and mainly emphasized how busy he was. Once our loan was passed onto the next person, we felt even more in the dark because we didn't even know our loan had moved to the next stage. There was a major discrepancy on some of our docs as well showing our cash to close amount as $1100 more than we had been told in good faith which was because of a clerical error. We never even got the official email or phone call telling us we were clear to close. And then to top it all off, closing took over 3.5 hours because we were scheduled with FAR FAR too many people scheduled at the same time and there were no open rooms. VERY disappointed. if it hadn't been for one supervisor contacting me in an attempt to apologize, I would say the entire experience was awful. But still, do your homework, research and go with a small bank if possible where service is key. This place is a capitalist, assembly line nightmare of loan manufacturing.

Not much good to say here. Would give 0 stars if I could. Very unresponsive, rates are nowhere close to other lenders, or even the average. When you bring that up they tell you “that’s what the sheet says.” They may offer an incentive for new construction, but all their costs are so inflated that you barely get any benefit. I would definitely encourage you to avoid them, don’t even waste the credit check.

Horrible communication from the get go. Found out about pertinent info via an unexpected email before chatting with our loan officer. Escalated the conversation to the branch manager who spoke to me like I was oblivious. Use a different company.

My loan officer was responsive and attentive throughout the process. They provided maximum transparancy when the process did not go as expected. I'm grateful for all of the hard work that was accomplished to get my loan closed!!