Desert Financial Credit Union W Mcdowell Rd, Goodyear

We have been with this bank for over 20 years and I absolutely HATE IT. (important note: employees inside of bank are very nice.) I was so fed up years ago that I got my own account at a different bank but my husband stays because of the hassle of switching. I have CONSTANT problems with making online electronic payments, cards being shut down when we travel, auto payments not going through when funds are in our acct, super long waits at drive thru atms, “customer service” taking 30 min-1 hour EVERY time I need to call, and on and on and on. I do not have any of these issues at 1st Bank. DO YOURSELF A FAVOR AND PUT YOUR $ UNDER YOUR BED IN A SHOEBOX before joining Desert Financial.

Kristen was very easy to talk to and presented what options we had. Very professional and knowledgeable . Wasn't pushy just pointed out what would be best for our needs we are so thankful to Kristen and to Desert Financial for the services they provide for their customers and the community.

They moved into the Frys grocery and must say the customer service is not good. I not a happy banker with DF credit . They took my money to the back to count it and came back with 15 bills short not $1 but fiscal bills. She said there were 2 people to watch. Like yeah but im short and didnt see you count. Not good banking. Go to another location if you can.

I wanted to take a moment to give good press to Alleonor Estrada at the Palm Valley branch. She went WAY above an beyond to help me with a cashier's check issue that went missing. Things like this can be stressful to say the least, but with Alleonor's help the matter was resolved and the funds will be back in my account very shortly. All this after following up on her own to make sure not only was the cashier's check not cashed, but then her personal follow up with me directly on this matter was a big piece of mind. All to often people only report the bad things that happen. Today, something really great happened- And that is exclusively because of Alleonor's extra effort and follow up. I have been with Desert Financial for more than 20 years. It's people like Allenonor that keep me coming back. It's nice to know that when something does go wrong she'll be there to assist. I firmly believe: Good help is NOT just hard to find, It's hard to KEEP! Alleonor is very good help- Please take a moment to recognize her for the outstanding job she did helping me with what could have been a super stressful situation- Respectfully, Ron C.

Made an appointment on my lunch break, checked in on time and wasn’t seen for 15mins got up and left. Don’t advertise this time if it’s not available. Place gave bad vibes won’t be returning.

We came to this location to close on our Line of Credit, first thing we noticed was how professional everyone were. It's very clean and everyone was nice, we met with Corina who helped us through the closing process, she was very polite and courteous. She made it very easy and understanding on the terms of the line. Thanks Corina

Always happy with my service. Friendly staff. Would recommend to anyone who wants to get out of the “Big Bank” take a number service. Desert Financial will treat you like family!

I’ve used this location for over 10 years and have no complaints customer service wise, and the bank and what they offer as a credit union is fine, but I prefer online banking as a whole as of right now. The bank tellers and other employees themselves get 10+ stars, I just think you can find a better overall place to keep your money than here, or any brick and mortar bank for that matter.

The service was above expectations Corrina was very helpful, friendly, and professional. She met twice with me as there were issues with the website we needed, she made sure we completed the task.

Desert Financial has been my Credit Union for 40 years now. I was thrilled to have my best friend join. They are my go to for anything financial and I couldn't imagine having to use a bank for services.