Democracy Federal Credit Union N Columbus St, Alexandria

This bank is just awful in customer service. Things that should be routine are so difficult here. In the last couple of months, I've had payments that I tried to make, transferred to someone else's account, I've had my online banking access taken away (though it's not very good in the first place), I've been told that I can't do anything about my CD account until the day it matures, which happened to be a Saturday they were closed of course. And through all these issues, every time I've called member services, all i get is the voicemail, yet no one calls me back. I've sent e-mails that the website says I should contact, yet no reply to those either. My suggestion is just avoid this bank. Their rates are pretty good but it's not worth the hassle and poor service.

WARNING DO NOT JOIN DEMOCRACY FEDERAL CREDIT UNION. THIS BANK HAS THE WORST CUSTOMER SERVICE. ITS SO BAD I WISH I COULD FILE A LAWSUIT AGAINST THEM. I HAVE BEEN A MEMBER OVER 15 YEARS . THEY WERE NOT THIS BAD YEARS AGO. BUT AS TIME WENT ON THE PROGRESSIVELY GOTTEN WORSE WHEN BUSINESS ARE SUPOSSE IMPROVE THERE SERVICE DEMOCRACY CUSTOMER SERVICE DECLINED. THERE IS ABOUT A HAND FULL OF PEOPLE HANDLING POSSIBLE HU NDREDS OF THOUSANDS OF CUSTOMERS CALLS. WHEN YOU CALL ANY BRANCH THEY DONT ANSWER THE PHONE. WHAT TYPE OF BANK SENDS THERE CUSTOMERS TO THE MANAGERS VOICE MAIL. THEN THE MANAGER CALLS YOU BACK DAYS LATER . THESE PEOPLE ARE RESPONSIBLE FOR HANDLING YOUR HARD EARNED MONEY. AlSO I WAS APPROVED FOR A CAR LOAN AFER READING THERE TERMS OF AGREEMENT AND I CALCULATED MY COST MY INTEREST RATE IT WAS VERY HIGH I HAVE GOOD CREDIT 790 IS MY SCORE. ITS NOT THE GREATEST SCORE BUT THEY COULD DO BETTER. I THOUGHT CREDIT UNIONS HAVE BETTER RATES. I JUST SHOULD OF APPLIED A TD BANK BECAUSE THERE WAS NO DIFFERENCE.

I've been a member for 36 years and have no complaints whatsoever.

this is the worst credit union they dont answer the phone at all.they are close Sunday and Monday and no customer service when i enter the branch.