Delta Community Credit Union Center Pointe Pkwy, Stockbridge

Today I went to the bank to deposit a check these banks tend to make their own rules that change from day-to-day day stop setting not to be able to put a check into your wife's account wit's the count with both signatures and ID but no they have Have problems and they all are terrible I haven't found a good bank yet

It’s unfortunate to say when you currently work in the service industry for 25 years, you have a new found awareness of when that same service is not given back to you. I visited the Stockbridge location this past Saturday (2/5/22) per the advisement of customer service due to my debit card being blocked/compromised. I was advised to visit this location to retrieve a new debit card. Arriving to the front door, I realized the door as locked. Another party approached behind me and moments later a tall gentleman forcefully opened but cracked the door, without greeting us and asked if we had a appointment. I told him I did not, and that I was advised to visit this location and that I needed a debit card. He assumed the other party and I were together and proceeded to say that we needed an appointment. I stated that what I needed was quite urgent and if an exception could me made. He agreed and allowed us to enter, but he closed the door and it hit me as I was walking in. It caught us off guard because he held it the entire time while he was talking to us so myself and the party behind me was very shocked as the door man looked at us like we had a disease with a keenex in his hand as he made such an obvious effort not to make any contact. I was very upset. As I approached the kiosk, the staff had a very unpleasant look on their face that was quite visible through their masks. The lobby was empty and our requests were minor, so it was apparent they were not eager to want to help us. The rep at the kiosk agreed to assist me, but the other rep rolled her eyes and hesitated when she was asked to help the party behind me. I was shocked after giving the rep retrieved my id, compromised card, and entering my social, she asked me questions that could have been gathered with the information that I provided. Questions like, “What account number?” I only have one checking account linked to the debit card I gave her. “What card was compromised?” The card that I handed her that she is looking at.. “What type of card do you want? “Sky or Blue?” I want the card identical to the one you have in your hand… I mean, I was floored. Meanwhile, the doorman is staring at me the entire time like I was going to rob them. Finally, after the impersonal interaction, I proceeded to leave and the doorman says to me, “You can open the door yourself because I ain’t touching the door..” POOR, POOR, service from beginning to end. I currently serve as a Market Manager for a bank in this region and I would NEVER hire people like this nor tolerate this type of service from my employees! I have been a member since 2013 and this experience really makes me want to rethink where I want to place my money and do my business.

Lot of wasted time due to shortage of tellers in drive thru and inside , shortage of help in customer service its not always this way but the majority of the time be ready for a wait at all branches

Great customer service with pleasant precaution in protecting your identity…

I was able to get a personal loan to pay for knee surgery and they were very helpful. We have banked with them for years!

I have been banking here for over two years and I have officially reached the end of my tolerance of this sub-par financial institution. The branches are all but inaccessible due to overcrowding and slow employees. You can tell the employees have been given scripts to curb rudeness, but the attitude they exude is palpable. Every service is processed online for a impersonal and often disappointing experience. I will be closing all accounts with them this week.

I was recommended to this bank by many of my good friends, so naturally I decided to switch. I went to this branch for the first time to pick up my debit card. The customer service was great, despite the fact that it was busy. It took an hour to print my card and after minutes of leaving this bank, my card ALREADY had been compromised. My guess is that my card printed twice (he had to go back and reprint) and the first copy was accidentally given to someone else. They were able to resolve the issue over the phone, but needless to say, I am still dissapointed that this was my first experience with this bank. They need to be more careful in making such careless mistakes!

Went here because it's a co-op to my credit union, I know my bank treats me with respect; but this Delta Branch had one young fml attendant that was not what I considered "customer friendly ". I asked to access my co-op bank and she said I don't have that slip and pointed me to the middle to get one. She didn't offer to help fill it out or say I could return to her when done. I filled it out and had to wait in line once again. I saw other attendants have other customers fill out the same form in front of them and take their transaction. I unfortunately got the same attendant and she was not friendly or polite, she seemed annoyed. Was considering to switch over to this branch but don't know if I can handle a rude attendant every time I go in.

Very poor communication within the organization. Starting to become more like banks in putting their valued and long lasting LAST. After my recent experience, now looking for another financial institution to move our funds to. Maybe once they learn they will be losing a business that generates 6 figures in credit card transactions for the institution and our cash reserve their management will learn to value their members more. We are in the where customer service is vital and DeltaCU can use a lesson in this area.

Great staff but be aware that on Saturdays an appointment must be made to go into the bank.