Del Norte Credit Union Cerrillos Rd, Santa Fe
3286 Cerrillos Rd, Santa Fe, NM 87507, United States
https://www.dncu.com/locations-atms/cerrillos-road-branch/
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–6PM

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Reviews
L
I finally decide to give a review to this Del Norte bank after having an account with them for 7 years. First experience: A completely different check with different account name and number was used to withdraw money from my account. It was solved and money was put back to my account. 2nd experience: went to deposit money, they count many times in their machine, money got stuck in the machine several times then those teller went backside to count the money and came out $10 short. When we count by hand it was $20 short. I told them so many times that 2 people have counted them 4-5 times it should not be short but they just did not listen and end up depositing $20 less. 3rd: Finally I decide to close the account and of course the teller doesn’t care at all to see if he/she can do something to solve this problem. The worst experience in banking business.
We apologize for not meeting your service expectations. We appreciate your feedback and membership. If you’d like to have a manager reach out, please contact us at [email protected].
J
Just want to share how grateful I am for the staff and management at this branch. Everyone is always very helpful and nice when I come visit. I also appreciate them helping me getting on the right track so that I can become a homeowner. Shoutout to Karmella Apodaca-Vigil, she is really great, and is honest on what path is best suited for your long term financial goals. Never have I made as much progress towards my goals credit wise, until I joined DNCU. I started going here because it was close to my house and had positive experiences from day one. Even their drive thru is quick and easy. I called into the call center because I had a quick question and was very impressed. It took less than 10 minutes to get connected, and the woman who I spoke to was very knowledgeable and helpful. I was also very impressed she took the time to truly verify my identity. Aside from the usual identity verifying questions, she took the time to ask me my security question. In my experience at another institution, they often forgot to do that, which was one of the main reasons why I left. Just really positive experiences all around. Way to go DNCU for hiring efficient, kind, competent people. I also really appreciate the Saturday hours, it is so helpful because I am rarely able to make it during the week. I rarely leave reviews because I am a private person, but I think this bank and branch deserves a glowing one. A million thank yous to this branch and Karmella!! <3
Jennifer, we appreciate your feedback and membership. Thank you.
E
Pretty bad customer service. On hold for over 30 minutes and when I leave my number for them to call back, they never do. I have 3 loans with this bank and am currently shopping them all. Being nice to your customers goes very far DNCU!
Erin: We apologize for not meeting your service expectations. We’ve been receiving higher than normal call volumes. Please reach out to us at [email protected] and we’ll assist. We thank you for your feedback and membership.
V
Yolanda is one if the worst customer service reps I have ever spoken to. She was unprofessional and oblivious to her job. I had fraud on my debit card all that she said was "ugh yeah idk I guess stop by a branch" and then transfered me to a random voicemail. Del Norte really has gone down hill recently.
Vic, we are sorry that we didn’t meet your service expectations. Please contact us as [email protected] and we’ll help rectify the issue. We appreciate your membership.
J
I want to thank a teller their on 3286 Cerrillos Rd branch. I think I may be wrong on her name. URSELA maybe. she had black hair, jeans black maybe blue shirt. I had green slacks a black shirt I had to get a new debit card do to a fraud charge they flagged. She handled it very quickly during my 12 noon break she was very polite and nice! This has been my bank for about a year and a half, honestly I would rather find another one but I like that they are a credit union they just need to work on what they will actually help people with, and you have to really need something to sit through their long lines sometimes.
Thank you for your feedback. We are sorry we are not meeting your service expectations. Please reach out to us at [email protected]. We’d like to create a better experience for you and need a little more information. We appreciate and value your membership.
G
I have been a DNCU member for many years and would like to take the time to commend Nicki D. Gallegos from the Los Alamos branch. Nicki is very professional and has great customer service skills. I will defiantly recommend all my family and friends to go see Nicki.. Thank you Nicki!! Great Job!!!
A
I've been trying for a year to get access to my account online and through their app so I wouldn't have to call in to do everything (there is not a branch office in my town). Each time I was told I was good to access my account I found my account locked. I would call them again, they would tell me my account was good, and still my account would be locked. Then several months ago I called wanting to pay off my car loan. The operator was able to give me my payoff amount, but was not able to take the payment herself. She said she left a message on my account and that someone would get back to me. After a week, still no call. I called back, again asking to pay off my car loan. Again, the operator said they couldn't take my payment and that they would message the clerk who could and they would call me to take care of it. I never got a call. Way too much frustration and unresolved issues.
We are terribly sorry for your troubles. We will contact you tomorrow. Please provide us with your contact information and the best time to call via [email protected].
D
I needed a loan for some dental procedure and was able to get in contact with a woman by the name of Nicki Gallegos. Not only was she kind and knowledgeable, she went into great depths to figure out something that would work in my favor. Anytime I have ever had to contact her she does call back and follow up. I am very pleased with the excellent customer service I received and will continue to refer people to this branch as well as this kind woman. Thank you again Nicki for everything you have done to help me, you rock! Keep up the great work.
P
This credit union has the most pathetic customer service I've ever dealt with. I spoke to 4 different representatives to simply get my title sent to me after the loan was paid off.. Then they said it was in the process for 10 days.. I'm absolutely positive this company only hires people with learning disabilities. Be smart and go elsewhere. Buncha clowns.
We apologize for not meeting your service expectations. The standard industry practice for returning titles is typically 10 days. The funds that are used to pay off a loan must clear from issuing financial institution before we can process the title. We are sorry that this was not clearly explained to you.
V
It's extremely hard to get a hold of anyone. They're on line banking tools are terrible. I had a car loan in 2019. Had a horrible experience. It's 2021 and they ran my credit without my permission. Run from this credit union that is not following federal regulations.
Veronica, thank you for your feedback. We apologize for not meeting your service expectations. If you'd like us to reach out to you, please contact us at [email protected]. We appreciate your membership.
Personal loan Providers Nearby in Santa Fe
- Personal Loans
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- Title Loans
FAQs
1. How to Get Hold of Del Norte Credit Union?
You can reach them at +1 505-455-5228 or go to their homepage and submit your application form.3. How to Secure a Loan from Del Norte Credit Union?
To obtain loans from Del Norte Credit Union, you can submit your application form on their website or go and visit the store. You are likely to go there with your car when getting auto title loans. Visit our website to get further info about online title loans.5. How Should I Do When I Am Unable to Repay My Loan?
Defaulting on a loan can have negative effect on your creditworthiness. Get Hold of your lender if you think you may miss the payment.
2. What Is The Office Address of Del Norte Credit Union?
You can find the store at 3286 Cerrillos Rd, Santa Fe, NM 87507, United States. View maps and get your direction to Del Norte Credit Union.4. Is Del Norte Credit Union an Agency or a Lender?
Del Norte Credit Union is a Credit union offering you various types of loan options. Check our site to get personal installment loans for financial emergency fund.6. Does Del Norte Credit Union Offer Loans for People Who Have Bad Credit Ratings?
Yes. You can get loans with Del Norte Credit Union even if you do not have good credit scores. It is also available to get installment loans irrespective of your credit ratings with our platform. You can also learn more about personal installment loans through US Bad Credit Loans!