Del Norte Credit Union W San Mateo Rd, Santa Fe

Horrible customer service. They need better IT help and to have agents better informed of their online and mobile banking issues.

Janette help me with my vehicle loan and a consolidation loan very professional I had a list of questions she had answered all of them before I even asked them she is a professional and covered All her bases also gave me really good advice I look forward to doing business with Janette and Del Norte Credit Union Thank you 👍🏼👍🏼💯

Jeanette was extremely helpful!! Once I submitted everything that was asked for our loan was submitted and reviewed right away. Best experience I have ever received from a Financial Institution!!! Thank you Jeanette you are ASSET to DNCU.

We had to do several different complicated financial transactions for 2 different business accounts (non-for-profits) ; and even with the virus shut down, were able to get excellent service from Jeanette and the whole CU. We were able to take care of all our different needs in one efficient meeting. Thank you

Thank you Jeanette for making my auto loan refinance the easiest and most convenient experience ever! You are a great asset to the already amazing DNCU team. Thank you for all that you do!

I have just become a member Jeanette helped me thru the process. With her knowledge and positive attitude it was easy and trouble free, great rates, balance transfer at awesome rate. Look forward to learning more about Del Norte’s options.Thanks to Jeanette and Del Norte.

Worked with Chloe Miller on a small loan as well as a new credit card. She was very responsive and it was a quick process simple process.

Good personable service but becoming more automated. For example, for personal meetings with staff instead of a friendly and helpful person as before, they now have computer sign in. Twice when I needed assistance I had an hour wait. Both individuals in the waiting area disclosed they had been waiting an hour and felt irate. The last time a month ago, I asked a teller to help me with my online account rather than waste another hour.

Jeanette Valdivia helped me with a Loan. Prompt responses via email. Very helpful! And Got it processed ASAP. Best customer service I have had in any other bank. Maria

Thank you, Jeanette V for helping me with my loan. I cant thank you enough for guiding me on how to take care of my finances and being so fast and prompt. Your smile and dedication to your job is amazing. Once again thank you.