DCI Credit Services Inc W Villard St, Dickinson

Rude. Demanded a higher payment then we could afford. We agreed to pay $50 a month and were told we could not get our balance. Seriously? How are you paying money but aren’t allowed to know what you pay and subtract what you have left to pay? Absolutely rude on the phone.

If it was possible to give zero stars I would. I understand a debt was owed and I spoke to someone a month ago a bit less who was relatively nice well a man called today and was downright rude it was very upsetting to say the least. I offered a payment amount that could be comfortably made and I’m absolutely appalled at the attitude I got. Basically being told I should take on even more debt to settle this debt. I have never in my life experienced someone so rude before ever. I understand needing to pay debts/bills and we are doing the best we can but this attitude from this man was awful.

1st of all let me start with the beginning. I was told that I needed to pay a balance and they were trying to collect a debt. I said was this bill from insert certain health care provider in my local town? They told me yes. I said of course it is. I asked well the hard season right now due to Christmas and I have 3 kids birthdays in January. Can I start out with a payment of $50 a month 3 he said could you do 10% of the total bill owing? I told him that I could not afford at this time however in February I would be able to make that payment and if I could make a $50 payment to day and another in January. He asked me if you could put on my credit card I assumed he was talking about the $50. He then said no can we put the total amount on your credit card and you pay the balance your credit card . I told him I didn't want to my credit card because that accrues interest . I said I could you $50 that is what I was able to do at this time period he said I cannot take a payment that low . He said it was unreasonable amount considering the bill. I told him it was not unreasonable for me as he does not know how much I make . He then said let's just put it on your credit card. I told him I do not want my credit card stop asking. Then said why don't you just take my $50 today and I can pay you more in February. He then argued with me for the next 5 minutes about taking my payment. I don't ask why won't you take my money. He said he would not take a balance that low . I explained the situation before and she took my money . I did not think it was gonna be this hard to give a debt collector some money.

The company is terrible at customer service. They called me a told me that I owed 19,000.00 dollars and demanded 485.00 dollars a month is payments. Well, I only owe 1900.00 dollars. The lady told me to find someone to pay my bill for me. I'm a widow of an American veteran and have no one to help me with the bill which is because I was diagnosis with cancer. I going to contact the hospital that uses DCI services and let them know what kind of business they are turning my bills over to. I asked for a statement of what I owe due to the first call I got from them along with all that I have already paid them. But I got attitude about that too, with the staff there telling me they don't have to give me anything. Then when I asked again I got threatened that they were going to take me to court and take my check until the bill is paid. WOW!! There are a lot of people out there that live paycheck to paycheck and this type of customer service is horrible. I will be getting a lawyer to deal with this company. So its a week later and after talking with the supervisor Sue she reported that she would have an statement sent to me by now. "It was to go out in the mail on 9/19/16", well no statement yet at one week later. All they have to do is send me a statement and I have the money to pay of the account in FULL!!! But they don't seem to want the money. Again you need to send me a statement so I can send the MONEY!

Horrible!!! Received the same bill of the same amount over the course of a few years. Admittedly i wasnt paying it because i was struggling financially. Got my taxes and paid it off in full. 2 months later i receive that bill again so I call to say I just payed this why am i getting it again. And she gets quiet then says "oh, well you had 2 bills of the exact same amount". Shadey shadey crooked people.

Horrible, rude employees. Won't let you make payment plans. I offered a certain amount that I could owe a month, and his exact words were "we can't take that low of a payment. You either have to get a second job, or take out a loan. Is that something you can do??" I should have been more mean and assertive because he was very rude to me! Not impressed at all! Now they garnish my paychecks the amount that I told them I could pay, anyways. Ha!

Found out we owed this company after a credit check. Wife thought it was settled in her divorce several years ago. After some discussion we finally said screw it pay them what they say we owe as it isn't a lot more than what we thought. Paid them in full via CCD, but they failed to e-mail the receipt of payment. Second call 2 days later and they would mail a receipt to an address she hasn't lived at for 6 years... best part is the guy on the phone couldn't e-mail the receipt and has to have someone else do it! Very shady operations here.

All I can say about this company is try to work out something with them or they will go right to get a judgement and do a bank levy on you. They got me for about $776.00. The debt is settled but it made making bills for the month hard. Don’t make the same mistake I did with them. You get something from them don’t ignore it, try to settle it cause they don’t play around. They will put you in the street to get there money. My situation with them was totally my fault.

YES it sucks because they are a collection company. These people are on here mad because they cant afford to pay their own bills and then when a stronger company comes to collect they are "rude" first off you are the ones that started it. if you can afford it then dont do it. This company did everything just fine with working out payments with me and some months I was short and we just recalculated them again. I have had nothing but friendly service because im not fighting them because I know im the one that made the mistake and they are only doing their job because I couldnt pay like I agreed to in the first place. Treat others the way you want to be treated

These people are ridiculous, agreed to a payment plan of 50$ every Friday to come out of my account, 3 weeks later I get the first payment taken out not even on a Friday but a Monday. Called them to ask what was going on, they stated it can take up to a week to collect payment from that Friday they "collect". Then she stated to be rude to me and say well what you didn't budget 50$?? I told her yes I did but I expect my payment to be taken on a Friday not on a different day. She laughed and said well that's how things work here, SO long story short if you make a payment plan with them the money will NEVET come out on the day you agreed on.