DARCARS Toyota Silver Spring Service Center Cherry Hill Rd, Silver Spring

BEWARE of this place and its management!! Demand and read all paperwork and offers!! They offered me a 0% APR credit card to pay for the expensive repair of my car, and then unknown to me, submitted the application for one that charged over 20% APR and said I had been approved. When I asked for documents that stated the 0% APR, they admitted that that is not what they had submitted for me . They, then, said they could not cancel the application or apply for the one I wanted and so, how was I going to pay for the repair?!!! The incompetent manager( Mehdi Keshti) had the nerve to suggest that I call a relative or friend to apply for the card!! He kept insisting that I should use the card that I had been approved for ( with the high interest!) I told him that it would only make HIM happy and that I was taking my car home and I would post this review to keep others from getting caught in these maneuvers...and I did!!

Complete lack of communication and organization. A giant waste of time. A 6 month service appointment should not waste 4 hours of someone's time. Will not be returning to this location for any future service.

Jimmy and the entire Darcars collision center team provided the best service that I could have asked for, following my accident. Between waiting for car parts and the intense labor that came with my repairs, Jimmy was sure to keep me updated every step of the way. My car is brand new again. Thank you!!

My experience was unacceptable and the service department manager Mr Gray is very inconsistent, if he tell you one thing please question it and go behind him and double check I was bill and extra day for a rental when I was notified at 3:28 my car was finished, and the previous day I told Mr Gray that I don’t get off until 3:45 and I would need a extension on the rental he told me he would take care of it, got to pick my car up and was charge and extra day..

Salesman in show room took my car from service area for appraisal without my consent and the service was half done and had to return later for full exam again.

Victor helped me very well would recommend

I was called on a # from this location that my car was ready. As I could not get there by 6pm that Friday, I called the same # and spoke with a representative who assured me that they were opened on Saturday at 9am. I got there on Saturday by 9am and found the place closed. I called the same # and was told that I had instead called the tech road location and could only get my car on Monday when they reopened. Meanwhile that is the very same # posted online as the # for Darcars collision center Cherry Hill road.

Khadijah is the only reason why I go Thanks

If I could rate this trash center lower I would! They don’t even acknowledge that you are there ! They are rude , uneducated. Act like you are there as a beggar. I can go else where and I will . AVOID at all cost.

Great Customer service, flawless and professional services as always.