Currency Exchange International North Main St, Santa Ana

Hi Christina, We are happy to hear you've enjoyed our services. Ordering in advanced is a great way to ensure you're in and out in a flash. Happy travels!

Hi Stephanie, Thank you for your feedback. Here at CXI we respect every customer and strive to give the best customer service possible. We are extremely sorry to hear that you were not happy with your most recent visit. We deeply value your relationship with Currency Exchange International and are committed to providing you with the highest level of service. We would like to offer to waive the fee for your next transaction with us. We hope you will give us the opportunity to provide any currency exchange services you may need. Happy Travels, CXI Team

Hello Madelyn, I would like to first thank you for choosing CXI and for taking the time to give us your feedback. I am sorry to hear you had a negative experience with us. Unfortunately, we are not allowed to buy back in bills that are not deemed out of circulation. We’ve found that some rural parts of the country may still use them even though they are no longer technically in use or that people may give outdated bills to tourists. Our team is trained to be apologetic and courteous in these situations so we are sorry that it did not come off that way. We do try to give the best customer service possible so we will take this opportunity to review those standards with our employees . Again, we apologize for your experience and hope you will consider us for any future trips you may have. Happy Travels, CXI Team

Hello Neir, We apologize for the misunderstanding. You initially asked us over the phone to match Bank of America, which we did. Once you came in, you asked us to match Wells Fargo’s rate. The Wells Fargo rate you provided was for you buying Chinese Yuan (CNY) (USD to CNY) from them, however you were selling CNY to us (CNY to USD), which is not the same service and therefore we cannot use that rate. To be clear, buying and selling a currency use two different rates. If you look at the Wells Fargo online page, they only give you rates for ordering (or buying from them) CNY. Unfortunately, as they do not publish any rates where you sell CNY to them, there was no rate for us to match. We did offer you a better rate after we told you we could not match Wells Fargo’s rate. We are sorry for any inconvenience or confusion this may have caused you but we could not match a selling rate when we were buying CNY. Happy Travels, CXI Team