Currency Exchange/Auto License N Randall Rd, Lake In The Hills

Please avoid this location! Went there May 19th, 4pm. The one guy with glasses working there COMPLETELY refused to help me with a Western Union transfer only because I was with my father who was also doing a similar transaction . Without further explanation he rudely said he can’t help me. After asking further questions about why he could not do it he either stood there silent or kept saying he could not help me. He did not give one single reason why he can’t to the transaction other than saying he can’t do a transaction for that much money (I had not even told him the amount yet, but he did read it on a note I had) and said that he had the “power to do such thing.” He did not consult or called anyone to verify. After asking to speak to a manager or supervisor, once again he stood there silently. At one point he even asked me to leave and said “we’re done here, goodbye” while walking away. I did not get anywhere with this guy and ended up leaving and calling Currency Exchange customer service to file a complaint. I further confirmed the amount I was looking to send was within allowed limits. At the end of the day I think he was just being racist, because I was only talking to my father in Spanish when we got there. I was shocked on how we were treated. First time there and last time for sure. I do hope management realizes they have incompetent employees.

I made a 1st attempt to cash a payroll check of $68 and was denied because they couldn’t get a hold of my employer. Immediately after the process I was able to get a hold of my previous employer as well as the bank that issued it. I took another Uber to that bank and they cashed it no problem. The gentlemen didn’t even make an attempt to try calling the bank. I made a 2nd attempt another day to cash my retirement check and the same gentleman again tried to contact the organization that issued the check… they got an answer and full verification. Then I was told they have to hold my check for 7 days until they can pay me after 20 minutes of a verification process. Both times I brought full verification for myself and had any info they could require from myself to ensure a smooth process. Both times I mentioned I had scraped up money to get an Uber there so I can get my funds. On the 2nd attempt I had to stand outside in the freezing weather and do the most just to get back home empty handed and the gentleman was well aware of the situation and gave no sympathy, empathy, or even offered for me to stand inside for a few minutes to stay warm. I felt overwhelmed with denial, inconsideration, mistrust, and negativity when I provided everything I was asked for plus more. I feel hopeless stepping inside that door. Never again.

Chris was amazing he has great customer service skills and such positive attitude that put a smile on my face. Thanks again, Jeff

Probably the worst customer service I’ve ever experienced in my life. Rude and unprofessional and totally unwarranted. I don’t even leave reviews, but I felt it was important to let everyone else know. No matter how nice you are they will treat you like trash.

Merain helped me and made sure all my issues were taken care of. I had big issues with my license plate. She made it happen. Thank you!

Tried to do a title exchange and the clerk was the most awful person I’ve encountered. Unprofessional, rude, and not in the slightest bit helpful. I walked out to go to a CL title exchange.

The Wost customer service ever! Yesterday around noon I came here and they were two ladies inside just chatting. And they saw me standing out the window waiting for someone to help me. But they did not care that I was a customer and I needed a service. I couldn't believe it. I just walked out and left. And I was the only customer at that moment. Not the first time to experienced this. There's one lady who appears to be Spanish. She is always looked grumpy and mean. I never get that. I will never go back I had enough.

I've been there twice and there's an older woman who works at the counter that is extremely rude. Both times she went out of her way to complain about her job to customers (including myself). The first time she complained about her closing shift and how much "it sucks". Second time (today actually) she was not only rude in tone and demeanor, but also complained of how people come in 5 minutes before close to have her help them, and complained about having to close again. I've gone two times within a 3 week span, and dealt with the same lady with the same attitude. Poor customer service. Will not be coming here again and this review is a warning to whomever may want to do so. Especially half an hour before close. I recommend the one in Crystal Lake or in Woodstock. Much friendlier service.

Hi Management Team!! I hope you will read this complain, and possibly talk to your team members. I have been visiting this location for last two Years, since I am foreigner, I do send money or cash out checks, sometimes I do come for to renew car stickers, plates, registration but every time I come I leave with bad experience, bad mood :( ! Again went there few days ago left with such a bad treatment (may be I look foreigner, that is why they treat me like this?), there is a woman who is like my mother who is over 50 Years old (I respect her as a mother but she is the one treating me like this), some of behavior is, she doesn't have to explain to me, asking my phone and work place load, there are many people in line what if they gets my personal details? I have seen other locations where they ask you to write down personal details for privacy purposes. I don't usually leave any complaints but this time forcefully I had to. I hope you can understand. I didn't want to disclose her name but if it's needed I can provide it. Thank you.

I receive a text thanking me for my business here at this location, I call because this text mentions my name in it ... and I've never been here in my life let alone have a visited a currency exchange in over a year. The lady was extremely unhelpful, kept telling me I shouldnt worry about it there's nothing she could do for me. That maybe it was the wrong number someone entered in, but yet it has my name in the text. Then her excuse was then it was probably from a year and a half ago from when you were last at the currency exchange, I explain but it list her location specifically and I've never been there. Then her response was well i don't know but I wouldn't worry about it. I'm sorry if this is a sign someone is trying to steal my identity I should be worried and thank you for showing your company doesn't care if your assisting someone in stealing someone else's identity! I wouldn't trust these people with anything in my opinion. ***** update The manager herself called me when she caught wind of my situation, she was very apologetic and helpful. Explained how this occurred and how they resolved the issue. I am extremely grateful that she gave me the answers I was looking for that eased my mind. And that she was going to explain to the employees to have more attention to detail l to make sure this doesn't occur again for anyone. This will be my reasoning for 1 star to 3