CrossCountry Mortgage, LLC Miller Rd, Brecksville

4 star rating because there was a large slip up in my loan but also a 4 star rating because Tiffany from this branch is amazing. She worked tirelessly to get the loan through and ended up making our lives a lot easier. Thank you!

I am leaving a review here with the corporate office in Ohio, regarding an employee in Brentwood TN. I gave this two stars because I haven't actually used the company. I would have given it one star, because Ken Schreiber runs a group on Facebook called "Californians Moving to Tennessee" which is the most hateful, politicized, angry, skewed group of bullies I've ever been in, where it's far more about telling people why NOT to come in very nasty ways (if they don't like you) than actually helping people with information. The gibberish these people spout is unreal, and what Schreiber (who owns the group) is doing IS DISCRIMINATORY. If Ken thinks this is the way to get customers, he's sadly wrong. If you want some angry old white guy/social media troll to give you all his hateful political rhetoric then by all means, work with this guy. But professing to be a "good Christian" while being an a$$h@le to people doesn't really work in business. I wouldn't touch this company with a 10 ft. pole. But I'm still bringing my own personal opinions to Tennessee and there's not a dang thing Ken can do about it. And CCM, Ken is a liability you do NOT need.

Andy was great to work with. He was very informative. That was crucial because I was a first time home buyer. They were very responsive and attentive to every detail and answered all of my questions. I felt very comfortable using CCM as a lender once I spoke to Andy. I would definitely recommend CCM to anyone looking to purchase a home

I have worked with both James and Ryan Anderson for my mortgage and re-finance. They were both wonderful. They explained the process and re-explained it and were extremely helpful in making the process simple. Ryan did a wonderful job of explaining what amortization is and how much money I could save based off of the different types of mortgages available. In the end I chose the middle route and saved myself about $90k.

May 4, 2018: Bought our 2nd house in 9 months and used CrossCountry for both. Steve Candow was our loan officer, he is the best, he could have closed us in 18 days but THAT WAS TOO FAST FOR US. Always answers his phone, sent whatever I asked for right away, provided information to the title company and realtors right away. Yea, the best, the 2nd time was as good as the first. Yep, two loans within 10 months, he was perfect. Hire him, the best in every measurable way. August 7, 2017: Our loan officer was Steve Candow. My wife and I had a corporate relocation from Dallas Texas to Medina Ohio. We had already sold our Dallas house and had 30 days to find, buy and close on a house in Ohio. Needless to say, that put a great deal of pressure on our mortgage company to process our loan. Steve told us he could get us approved with time to spare, no problem. Simply stated, Steve Candow and Crosscountry Mortgage were outstanding !!! We were ready to close with almost 1 week to spare. He answered his phone and kept us perfectly updated every step of the way. We've done corporate relocations three times in the last 7 years, this was the best mortgage experience BY FAR. Use STEVE, HE IS THE BEST in every measurable way.

I highly recommend CrossCountry and especially Office Manager Andrew Matkovic and Processor Michelle Carrere. From the first phone call to the settlement on my refinance, Andrew and Michelle provided excellent customer service. No question was too small and I always received a prompt response. From start to finish the loan took just 30 days including an on-site appraisal! Thanks!

This company should not be in business. We were lied to by Lance on multiple occasions. It is a complete clown show. The underwriters they use are morons - we caught them making numerous, simple, basic, mistakes (i.e. they do not understand a closing document). We worked tirelessly to send and resend (because they 'lost' emails). We cannot say enough negative about these bozos. Closing dates came and went. We rearranged our lives to make this happen and were left hanging. Run away, and run away fast. We only wish we had the last three months of our wasted time back.

don’t like even give it one star. After applied for loan with them . the loan officer told me my income is not showed on my credit report. lol lol so the income resource verified by w2 , pay stub , VEO , 2 years of Tax return. only not credit report

Well we did eventually close, the entire process seemed disorganized from our prospective. We both took off work the day that we were supposed to sign and sat for hours without hearing anything. Mid-afternoon, we were told that we would not be closing and were given few details. The entire next week passed, and we went through the exact same thing (taking off work only to be told we would not be closing, yet again). No information was ever relayed unless we practically begged for it, and we were eventually told that they didn't have the up-to-date knowledge necessary to have properly closed the first time because of how often requirements change (an excuse I, personally, would not be able to use at work). We eventually closed, moving 2 weeks after our previous date. Had things been delayed any longer, we would have needed to be living out of an extended stay. I won't give a single star since things did eventually get done, but I would never recommend them after the experience I went though.

My experience was great started working with Patrick Anderson in March found first house in the middle of April found out bids was not accepted in May found second home week later, Mr Anderson, together with Your total reality had me closed an in home by June 10th, they were great MY FAMILY THANKS U FOR EVERYTHING. FRED NOBLE