CrossCountry Mortgage, LLC W Eisenhower Pkwy, Ann Arbor

I don't normally write reviews but my experience working with Matt at Cross Country Mortgage was outstanding. They took care of me every step of the way, answered all my questions immediately, and managed to get my loan closed in under a week, and during the holidays! Unbelievable service and professionalism. I recommend Matt, Rick, Chuck, Trev, and the whole team at Cross Country mortgage to all of my friends and family. If you want honest folks you can trust that will go above and beyond for you and look out for your best interests, this is the place to go.

I’m so grateful for the team over at CrossCountry Mortgage. They made buying our home easier than I could’ve ever imagined. I felt guidance every step of the way. Any time I had a question, they were quick with an answer. I never thought I would work with a mortgage company that cared so deeply about finding my forever home. It’s clear that Rich Rockter has sank so much time, effort, and love into organizing one of the best teams this industry has to offer!

CrossCountry Mortgage is fantastic and incredibly helpful. Matt Mitchell is the pinnacle of professionalism, and always goes above and beyond to help me and to make sure that I feel confident with my financial moves. If you need guidance on purchasing your first home, or advice on financing your mortgage look no further!

First time home owner here! April and Chuck at CrossCountry Mortgage we're fantastic to work with! Super helpful, and made the process so easy for us. Defiantly recommend working with them!

Rick Richter and his team have handled literally dozens of my and my family’s and friends’ mortgages. We keep coming back because they are committed to providing their local neighbors with a distinctly personal service. That is a refreshing experience in the mortgage business!!!!

They got me a good rate then assigned my mortgage to another company. I was told I could pay down my mortgage and reamortize. The company they stuck me with will not properly receive or forward my reamortization correspondence or cash my mortgage payment at the new lower rate. I have been told different information by many different people. Some said they received my paperwork then others said they didn’t. Several told me I could scan and email it. Then another said they needed hard copy which I sent in twice already. I asked CrossCountry to undo this assignment and they refused. Buyer beware.

CrossCrountry made my refi experience a breeze! My loan processor Steve Mezgec was a true professional and kept me informed every step of the way! The process went very smooth and you could tell they really care about their clients.

My loan originator Kyle Bogardus was exceptional. He went above and beyond to answer any questions I had and to advocate for me during the underwriting process. He was always responsive and worked tirelessly to close the loan. I would highly recommend Kyle if you are looking for a mortgage and personally will be going back to CCM and Kyle Bogardus for all my future lending needs.

Bought my first home and refinanced with the Richter Group of CrossCountry mortgage and they were great from start to finish. They helped me through the entire process and provided great around the clock customer service and prompt responses. Matt Mitchell was super easy to work with. They had the best rates I could find and I would recommend them to anyone.

I'm a veteran and a full-time student graduate student, and I had a difficult time being able to afford a mortgage and getting a bank approve me for one, but CrossCountry Mortgage got it done efficiently and effectively. I highly recommend.