CrossCountry Mortgage, LLC Military Cutoff Rd, Wilmington

Terrible experience with Ben, he was terrible, condescending tone almost from the very beginning. His online slogan is: "We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience." Not true at all!!! He was very Incompetent and not dedicated at all to answer any of my mortgage questions and did not guide me through the home loan process. He un-ensured me an non-efficient and un-personalized loan experience about townhomes properties procedures and regulations with my FHA loan. Sebastian on the other hand was so great, helpful and pleasant . Very respectful as well as professional. He answered the phone after hours and on weekends. Ben from the very beginning informed me that he stops answering at 5PM and does not answer on the weekend. Ben talked down to me on the phone and via email and he even referred to Sebastian (his business partner) as his helper... he rectified after calling him that and switched to " his partner" This tells me Ben feels like he is above other folks. Ben seems to be on edge all the time, kind of scary. What a bad reputation Ben is given to Cross Country Mortgage.