Cropper's Chevrolet N Grand Ave, Nogales

Happy with my 2019 Caravan but disappointed with sales department. I have received no contract for my vehicle and l cannot make payments on my vehicle since l have no information on where to make my payments. I have been trying to get my paperwork for the past three months with no luc,now l am worried of getting my car repossessed

I just bought a car and I couldn’t be happier with how the outcome! The person whom helped me was Diego, who was great at answering all of our questions and was very patient through the whole process. Thank you!

Thank you all for the amazing deal for the car we wanted getting a better deal than originally expected. Hieu gave the best no rush zero pressure more focused on what worked for us financially as well as getting a better car than we thought possible thank you all for everything!

Wonderful service from the salesman, finance, managers. Thank you

Ask Sammy in parts to make some popcorn during your visit. 😃

I don’t really want to complain but here it is. I always do my business with Croppers for oil changes and so on and so forth. What got me upset today is I took my car in today for an oil change, I took it around 9am and got it back at 4pm. When I went to go pay they told me it was around $80 and previous times that i have gone they charged $50 some for both the tire rotation and an oil change together. I’m just upset that they failed to tell me that the tire rotation is not in a bundle anymore. That they charge it separate. I’m not upset about having to pay it, but i honestly wasn’t prepared to pay that much and they didn’t inform me. I spoke to the manager and yes i got a free oil change for my next visit but honestly that’s not the point, it’s the fact they didn’t tell me and I wasn’t prepared. And my income is nothing of importance either. If I’m not prepared I’m not prepared. I just think they should let people know these things. It’s the miscommunication that creates these problems.

They made buying my car an awesome experience but after it was a complete turn over. Going for my needed services they had terrible customer service. A lot of rude employees. They never made the moment right for the customer instead they argued and I really did not appreciate having to be call in to speak with the service department to make an appointment for my vehicle and being asked to call a different number and then calling the number they provided and being redirected twice and ending up just speaking with first person I first spoke with the first time I had called. I tremendously regret purchasing a vehicle from there and from here on out I’m never stepping foot into that nasty environment ever again and will be getting serviced else where, it is just plain ridiculous.

THANKS TO EVERY ONE who worked so hard to get my vehicle ready,and with making the paperwork a breeze. I THANK YOU! I absolutely love this Chameleon of a Yukon...I also want extend a Special thank you to Mr.Swoger and Mike Cropper for having a hand In making this happen. Thank you very much

Thank u Carl god bless for your help🙏🏻

first of all Ruben is the most professional and expert in customer service, as well of the lady from the paint shop wish happen to be driving that day, the owner stands behind his employees at the service area and makes this a honorable company one of the best in town.