Credit Union of Texas Lyndon B Johnson Fwy, Dallas

CU of Texas is by far the best financial institution I have come across for all of my banking needs. I currently reside in California, but I still turn to CU of Texas. I would like to give a big shout out to Jennifer Elwood in Team 8 who by far exceeded my expectations in refinancing my auto loan from one of the largest credit unions in California. They beat their rate and the service was awesome !! If you are looking for your next auto loan, turn to CU of Texas, you will be thankful for doing so and will save alot of money at the same time. Thank You CU of Texas for the excellent customer service, I am a customer for life. Cheers, Dr. and Mrs. Sharma.

Have stayed in hold for over 10 minutes TWICE and still haven't spoken with an actual human. The one time I did speak with a real person, they wouldn't transfer me, but said I had to call the main number again. Judging by the customer reviews, this is not an issue they care to fix. I've been with this bank for 2 DECADES. Time for a new banking experience elsewhere.

Do yourself a favor and use another bank. Lack of customer service and absolutely not willing to put customers needs first are the driving factors I will never use them again. I’ve been a customer for many years and have had over 10 loans with CUofTX and will be taking my business elsewhere. The recent changes in the way they do business and customer support are the primary reasons for this decision. Don’t make the same mistake I did thinking CUofTX is a good alternative to a traditional bank. They are exactly the same. It’s a shame. On hold for over 20 minutes is not acceptable!!! Update!!! CUoTX is still lacking customer service. These people are aggressive without a soul. Calling to threaten me on Christmas Eve. I asked if I could call back and was forced to discuss my situation in front of family. What a shame... these people.

They advertise good rates, but I have had so much difficult with their customer service from getting wrong information to an agent trying to sneak in additional charges on my auto loan. One of the worst things though is if you have to call them the IVR automatic machine is terrible and it takes FOREVER to connect with an agent. I regret.

Worst place to work at! Their benefits is the only thing that keeps half of us employees here. Forced to not take breaks when your talking for almost 7 hours REALLY? Their thought process is to continually promote and bring back employees who are incompetent managers or family members. They had someone who knew what they were doing in the call center she actually got the staff some extra money and decided to run her off for that. BAD MANAGEMENT you have to know the right people to move up here.

They will hold your money for up to a week when you make a deposit over a certain amount (which is pretty low, under $1000 I’m pretty sure) and then tell you it’s GENEROUS of them to release a fraction of it to you so you can pay your bills on time. Somehow giving you access to your own money is now a COURTESY. Generous and courtesy are the words THEY used when I called them, by the way. Also, they have my husband’s and my auto loans. When we needed to register our vehicles in another state because we just moved, we ended up spending the entire day at the DMV because they kept telling us they would fax over our titles and then never did so. We called at least three different times and they lied to us each time. Seriously, we sat at the DMV waiting for their assistance for like SIX HOURS. I missed an entire day of work because of their idiocy.

I had a bad experience with cutx personally from the very start. I am co-signed on a loan with a now ex-boyfriend of mine. At the very beginning when I was first talking to somebody at cutx I was pretty much just handed the phone to talk to somebody about a loan I didn't know anything about, and the guy on the other end of the phone line which was obviously a cutx employee was already demanding my information so that I could co-sign this loan for my boyfriend at the time. He was extremely demanding and he was pretty rude about it and it was like pulling teeth to try to talk to him about other options and details. He just wanted to make sure that he got this loan through and he literally cared about nothing else. But it doesn't end there of course I had to learn a lesson the hard way you don't co-sign a loan for somebody that you think you care about to help them just in case they end up being irresponsible in the end. So now the loan has completely defaulted back to me and cutx will not assist me with getting any information to sign into online banking and view the loan progress and what's left to pay off or anyting. They won't allow me to access a loan that I am fully responsible for because not only has the other person refused to make any payments they've also refused to talk to me about this darn loan. So I'm stuck in the dark from cutx and I'm stuck in the dark from another person who honestly doesn't matter anymore, and you would think that since I'm the only person paying this loan you would think cutx would offer some assistance with accessing the loan and of course they will not. I definitely don't recommend co-signing a loan for anybody but if you are in a position where a loved one or a child of yours needs assistance and asks you for help co-signing a loan for them your best bet is to take your business somewhere other than cutx. I know I will never do any business with them.

By far the worst bank ever! Do yourself a favor a get yourself a loan with another bank. Or if you have a loan with them and you trade in your car be prepared to wait forever to get your car paid off. they suck at sending new payoffs to dealers to get customers loans paid off. Then when you call no one ever answers or they place you on hold forever.

No call backs.. won't return emails and can't speak to an actual human!! Beyond frustrated I don't even want to continue the loan process ! horrible worst and most frustrating experience ever! how can I close my loan when I don't hear back and can't get ahold from anyone!! ....follow up--Everything has been corrected now.. the experience was frustrating so I'm not taking this down and I'm not going to mention names.

Magan Lynch and Loan Team 1 rocked out! They got my car deal done fast with an excellent rate & were readily accessible the entire time. They’re my new Go-to for any needed financing