Credit Union of Texas Gross Rd, Mesquite

The wait time to cancel your card because it was stolen is horrible. It allows enough time for the theif to use your card. I've been to the mesquite location several times to get a replacement card & they just tell me a story that my card is active & I get to the store its declined. They refuse to keep they word & issue me a working card to pay my bills. Customer service is horrible. They will hang up on you & not call back. No care in the world.

The ATM’s @ this location almost never work. Idk if it’s my card or what. It works perfectly fine (chip and swipe) in every store I go to but NEVER at the ATM’s of this bank as well as the Rockwall location. Today I walked in to get a new one thinking this would help. I waited an hour for them to finally see me just so they could say that they aren’t currently making cards in house right now and that I could have one mailed. People are nice but PUT UP A SIGN OR TELL SOMEONE THAT THEY ARENT GOING TO GET ONE THAT DAY SO PEOPLE MIGHT HAVE THE OPTION TO COME BACK ANOTHER TIME.

Went in for a personal loan and I got to work with Qui. She was the sweetest and just a pleasure to work with! I was blessed to have someone who understood my needs and executed everything perfectly! Thank you Credit Union of Texas for giving me a chance! Would absolutely recommend and do business again! Sending Hubby to open a checking account!

Great bank! I got approved instantly with a very very low interest rate. I was surprised I was able to refinance my vehicle since I am so young with out the need of my parents!! Not only that, but they approved me for another loan..YES YOU GUYS. I told them on the phone I loved them! ! Seriously, If you ever need a loan come here. They will give you a better interest rate than the loaners the dealerships have. Credit Union of Texas will continue to receive my business, Analy <3

I have been a member of this bank for 36 years, and go to get a notary and medaion stamp to close my mother's estate and get the run around from the bank manager who used an inexperienced person running back and forth telling me they need documents that don't exist. I use to be a fan of this bank, but like all things they too have become too big to take care of their customers. I will be looking for a new bank. Unprofessional

Horrible Horrible experience if you can go to any other branch I HIGHLY SUGGEST IT! The off LBJ freeway is really nice 👌🏽

Specifically, this location.On a scale of 1-10, 10 being best I would this branch a 4.From the long wait to the unwelcome feeling to the unfriendly employees etc.This is just the obvious about this location, aside from this experience I've noticed nothing else about the business 🤭

Workers are dismissive and seem like they don't care about problems. Asked for a new card and got pushed out cause "it doesn't expire yet" but it does in 3 days.

She was a very nice lady

Never a issue always friendly an as you walk in the gentleman at the door greets you with awesome customer service. Always on point