Credit Union of Southern California W Wilshire Ave, Fullerton

Thank you for your feedback, Todd. We are glad to hear that your experiences with CU SoCal are exceptional. We look forward to serving you when you visit next.

Thank you for taking time to let us know your concerns, Alejandro. CU SoCal is committed to ensuring that all visitors are treated with respect and dignity at all times and are never served differently due to their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, ancestry, appearance, or any personal or physical characteristics. Among other security measures, CO-OP’s shared branching policy requires that all CO-OP shared branch locations obtain a government-issued ID from all shared branch Members before any transactions can be made. These policies have been put in place in order to protect all CO-OP shared branch Members from possible fraud and security issues. Policies have become more stringent in recent years as fraud issues have increased. If you are willing, our VP of Branch Services would appreciate the opportunity to speak with you personally regarding your experience. Please feel free to give us a call at 866.287.6225. Thank you again for following back up, Alejandro. We are actively reaching out to our CO-OP representative regarding this issue to ensure we are up-to-date and properly complying with the CO-OP’s policies and procedures. If you are able to share the name and contact number for the CO-OP representative you spoke with, we would be glad to reach out to them directly to gain clarification. As of today, we are currently following CO-OP’s Shared Branch Operating Rules and Regulations Version 2.0 which was issued on November 28, 2018. In it, Exhibit A, Section II, Policy A details that “All Guest Members must present valid identification. Acceptable forms of identification include: Valid State-Issued Driver’s License – U.S. and Canada; Undocumented Federally Restricted Driver’s Licenses; Valid State-Issued Identification Card – U.S. and Canada; Valid Passport, U.S. or foreign country if authenticity can be verified; Valid Permanent Resident Card or Resident Alien Card; Valid United States Military ID; Valid Matricula Consular ID card.” Again, we appreciate your feedback and additional follow-up. If you are willing, our VP of Branch Services would still very much appreciate the opportunity to speak with you personally regarding your experience and can be reached at 866.287.6225 Monday–Friday 9 a.m.–6 p.m. and Saturdays 9 a.m.–1 p.m.

Kelley, thank you for taking the time to share your feedback with us. Your review has made our day! We value your Membership and we look forward to serving you for many years to come.

Thank you for taking the time to leave a review, John. We are happy to hear we are hitting the mark. It is our pleasure to serve you and we look forward to doing so for many years to come!