Credit Union Carfinders Oakbrook Pkwy, Norcross

I had a wonderful experience. I understood hybrids are challenging to find nowadays but the Credit Union Carfinders worked hard and found one that was right for me; and within my price range. I am very grateful.

Good car buying experience. The car was delivered. No issues. However, when I needed a copy of the bill of sale my salesman Jim Bohanan kept ignoring me. I sent messages on facebook and he would open them, but never respond. I left messages on his desk phone, but he never called back. I called his cell phone and he answered on the first ring. He said he was home sick with covid which is definitely understandable, but that could've easily been typed in facebook messenger because he opened every message I sent. I ended up getting the document from my local clerks office. Nothing was emailed to me docu-sign. If I asked for assistance from my salesman I should've been treated better.

Carlten was amazing and helped me find EXACTLY what I was looking for. Amazing service and attitude. He definitely deserves a raise for his hard work.

Ms. Falayshia and the staff have made me a happy happy person..... Was approved for a car loan on Friday..... Found a car on Monday and the car was delivered with new tires... Full tank of gas and running waiting for me to take a ride.... Tuesday early afternoon. I'm a customer for life and if possible.... If they ever need a person to be honest in a commercial?.... Ill moon walk across the surface the sun to enjoy the opportunity.... If no one ever said it.... Please understand how great their customer service is..... After receiving the car i even got a follow-up call to make sure I'm happy.... I cant explain how happy i am

Hello, here's my story. September 2019 I purchased a bmw 550i. I loved the car. I trusted that since it was the credit union that I didn't need to have the car inspected, surely they wouldn't sell me a bad vehicle. I previously purchased a acura mdx from this location and paid it off 3 years early. After having my bmw for 16 months and taking very good care of this vehicle, made all my payments on time, oil changes every 3000 miles ect. I started noticing an issue with the car once I got on the highway soon after purchase, of stuttering when you press the gas at a high speed. I would not notice this under any other circumstance because I don't drive at high speeds often. I talked to a mechanic about it, and was told that it was a normal thing because bmw doesn't want there vehicles driven fast so that's a safety measure. I was confident in that theory. After having the car for the few months that I had it no issues, until I started noticing the stuttering, or hesitation at low speeds now, but only when you suddenly pressed the gas.. I then took it to a mechanic to have it inspected, which I should have done before I purchased it. I was told that the timing chain was bad and needed to be replaced. The mechanic also said that usually when the timing chain is bad the engine needs replacing. I am beyond disappointed, not even 2 years into the payments and the car needs an engine? I called the credit union and they said that I could trade it in for another vehicle. That did not work because I was getting taken advantage of by giving them way too much money. I lost in this deal. DO NOT BUY A CAR FROM THESE GUYS, THEY'RE NOT TO BE TRUSTED. I don't want anyone to have to experience what I am experiencing now.

Tyler Wood found us 2 perfect cars within DAYS, had them ready to go, perfectly detailed. Paperwork was super fast. No pressure to buy (how could we NOT? They were perfect!). Really so much better than the time and shadiness of dealing with dealerships, etc. One was financed through credit union and one was cash purchase. Both super easy. Tyler is super responsive via phone calls, text and email. Won't buy a car anywhere else!

This has been by far THE ABSOLUTE WORST, car buying experience ever. I’ve had to take back a car within one weeks time and the new one i got from them in the trade out seemed good. Left and got on highway after test driving once at a short distance with Tim Stockdale. I then called him back and let him know that a extremely loud sound was coming from front tire , sounding like a harmonica playing under the car - Very annoying and should’ve been fixed. Prior to purchasing they told me that this toyota was serviced fully without a problem. Wrong. The first one was an SUV that was supposed to run well and it looked great. I took it on the highway and it drove like the transmission was going out or bad engine. I brought this to there attention and Tim replied to me “It is on your dime now”! Basically saying it’s your problem, We closed the deal. They will be very nice and responsive until after they sell you a almost Lemon. I’ve never had a worst experience than this and if you are looking to purchase a car from them. I would look further, even a regular dealership would be better than this credit union junk finder place. LOOK ELSEWHERE, i warn you. Also, there customer service sucks and they will give you the run around with any problem you have.

Honestly the worst car buying experience I have ever had. It was the first time I have used this place and the last. Robert Rudd was the man who sold me my car and he could not have been more of a rude, demeaning person throughout the process. First off, I was yelled at for not looking him in the eye while we were checking the coolant. Secondly, he would not let me test drive the car and take it to somewhere to get inspected because I thought there was a problem. And lastly, while I was trying to get all paperwork finalized, he refused to acknowledge my questions and concerns because he was too busy car shopping in online auctions at the moment and was more interested in his computer. What an awful salesman and experience. Personally, I could not even post this review until I had my title in my hand for fear that he would shut down the deal. That is the vibe I received from him. Luckily for me, I bought the car as-is anyways, and there turned out to be no problems at all. Thank you for the knocked-down price for a perfectly good working car all because I was not allowed to get it inspected. What goes around, comes around. I will never be buying from this place again.

Excellent car buying and customer service! Charles was an absolute pleasure to work with, and he made the whole process stress free. He pretty much went out of his way the entire time during the process and even afterwards, as I know he had to overcome some hurdles to get everything done so quickly and easily. I would definitely recommend to any future car buyers.

I started my vehicle shopping and felt like each salesman believed that a friendly relationship would make me more likely to buy . I was disappointed that none of them understood or even tried to ascertain my goal in purchasing a vehicle. That was the first thing that Andrew Boarders at Credit Union Car Finders did. He asked me why I was buying a vehicle and for whom. I told him exactly what I wanted and within 48 hours he had located the exact vehicle requested, pristine and affordable. The vehicle had even been equipped with new Michelin tires. I bought my last four Cadillacs from Hennessy Cadillac in Gwinnett and while the service there is exemplary the new sales management did not seem to value my loyalty. Andrew Boarders of Credit Union Car Finders is a congenial, resourceful, professional and trustworthy man with a refreshing insight into customer care. Andrew and Credit Union Car Finders are my new first stop for Auto needs.