Craig Campbell - State Farm Insurance Agent E Main St, Russellville

I have never been in contact with this company until they began to harass me starting June 1st. They called multiple days in a row, never once leaving a single voicemail, and still continued to harass me despite never making contact with me. I finally called today, after nearly three weeks of harassment. Unbelievably, they admitted that they choose to use the spam method of repeatedly calling and never leaving voicemails. I was not aware that this company even existed until they began harassing me and now on principle I cannot reward their harassment by giving them my business. I'm sure you're tired of reading the word 'harassment'. I was tired of experiencing it. I cannot believe I had to call them back to find out what they wanted because they never had the decency to inform me themselves. Whoever is making these decisions is negatively impacting the business. Stop harassing the public.

LOVED state farm insurance. Loved in the past tense is key. Held state farm insurance for well over a decade. Sales reps are EXTREMELY rude, and absolutely not helpful. Covid sure destroyed their people skills..."Hi, I sell insurance for state farm in Russellville, and I'm better than you!" Cancelled an entire policy, and forced to reevaluate. This caused said policy rates to soar in price. Put me out of insurance for a month. Then tried to get insurance elsewhere, but was made difficult because they didn't do something on their end. I had no insurance, but was somehow still insured! I'd suggest if you're looking for state farm insurance, choose a different rep and office.

The staff at Craig Campbell’s office are friendly and efficient. They have earned my confidence by being there for me through the unexpected. Each agent is knowledgeable and understanding.

I just recently switched to State Farm and Jay Trusty has made the process so easy on me. He has answered all my questions and has been so helpful along the way. He has taken great care of me and helped me get the best deals. I’m so thankful for the State Farm crew!

State Farm Insurance is the best! Craig Campbell is a wonderful agent who’s always friendly and available. We have been using him for years! John is our go-to representative who goes above and beyond to meet our needs. He’s friendly, takes his time answering all your questions, and is very patient & thorough. I am really happy that we found an insurance agent and company that I know will take care of me and all of my family’s concerns. I feel like a valued customer and I appreciate the great customer service that I get every time!! We couldn’t be happier!

I gushed about Craig Campbell/State Farm until we actually had to file a claim, due to a power surge caused our HVAC system to fail. I contacted Craig Campbell’s office and spoke with Bennett. I told him we had recently learned our HVAC issues were caused by faulty Entergy equipment, and I needed to know where to go from there. Bennett told me to contact Entergy, and if they refused to repair the unit, then I could file a claim. I pushed back on that, and he put me on hold for about 10 minutes so he could “confirm with Craig” that was the correct course of action. He came back on the line and said, yes, everyone agrees I need to contact Entergy first. (I have since learned it is illegal for your homeowner’s insurance to refuse you the option of filing a claim, even if they know for sure it will not be covered). I spent months trying to get anywhere with Entergy. We lived through that hellacious snow storm with no heat, thinking that this is just what we had to do to get a resolution. After 3ish months, I contacted Craig Campbell’s office and spoke with Bennett again. I told him Entergy had yet to even acknowledge my existence and I needed to move forward with homeowner’s insurance. After spelling my name probably 15 times, Bennett said he was unable to locate my account with State Farm and began even questioning whether or not I had an account. Eventually, he gave me a “claims” number to call because, as he put it, “If you do have an account with State Farm, I’m just going to have to send you there anyway.” Bennet gave the wrong number, so I ended up having to Google the correct number. (Wish I would have done that in December…) From start to finish, my claim took about 9 months until I had a working HVAC system. During that time, out of sheer anger and frustration, I contacted the Dept. of Insurance. They said they spoke with Bennett who “had no recollection of my calls” and “there were no notes on my account” (probably because he was never able to locate my account because he could not correctly spelled my name, even when spelling it like ‘A for Apple, B for basketball’) and that Craig Campbell’s office ASSURED them they would NEVER not allow anyone to file a claim. Case closed, according to everyone except the family who had to live through it. My advice, RECORD EVERY INTERACTION and KEEP DETAILED NOTES. There is much more I’d like to say about my experience with State Farm in general, but it does not pertain to Craig Campbell’s office in particular. Long story short, I am currently in the process of looking for another company to manage my car, home, and life insurance polices.

The young man, Hadrian Daniels, responded quickly and joyfully to my call. Mr. Daniels understood my questions and concerns about my insurance and promptly redirected me to Bennett. Overall, both men were more than polite and helpful on what could’ve been a stressful situation. I highly recommend this office and this team for all insurance needs!

Craig Campbell's staff is extremely knowledgeable and genuinely helpful. I trust Jordan Snow to help me make the best choice for my family. We have home, auto, and a life policy. You would be hard pressed to find a better experience anywhere else.

Jordan Snow has been my agent for years. He continues to impress me more and more. I have referred my family and friends and they are so thankful because they were able to save lots of money! And when Jordan is part of your team there is no time wasted either. He always responds very quickly to any issue I may have. I have full faith and confidence that I am well taken care of with Jordan at State Farm. Thank you so much!! Contact them, you will not be disappointed!

Craig Cambell insurance and his staff are very helpful caring people . John Loporto is an awesome agent. He took time to explain in great detail every angle when we were looking to get life insurance on myself . He has helped in everyway we feel he is able to do so. We highly recommend the Craig Campbell team and State Farm to everyone we talk to!! Thanks so much for all you do