CPM Federal Credit Union - Greer Hwy, Greer

Been banking with this bank for a while now and I do like it. So I normally go to the branch in Spartanburg but I was in Greer today and decided to stop by the Greer office. I went in to cash a check and the teller asked me was it a payroll check or my refund. I thought it was a stupid question but I answered anyways. Told her it was my payroll check. She looked at me in a funny way and said ok. She asked me the same 2 or 3 more times, I gave her the same answer. This time I felt like she was trying to say that "I can't work in a tax financing place because I'm black". That's the vibe she gave me after she kept asking me if it was payroll or refund and I kept telling her it's payroll. Does she think that black women can't work with numbers or something. This bank needs to do better. I thought the reviews I read were were lies but this bank has a rude staff

Great customer service. Friendly. I've been a CPM member for 17 years. I've visited several locations throughout SC and I've never had a problem. Kudos! Thanks so much!

Great Credit Union! I wish they could come back to Easley or somewhere in Pickens,SC. So many members live far away from Greenville areas i have to travel 30 or 45 minutes to do any Official Buisness, that is a great inconvenience. I am glad I can handel most of everything through my Mobile App. Maybe one day they will come back closer into Easley and or city of Pickens...we are Growing! Thanks for what you do keep up the improvements!

Joined this credit union about a month ago after having a bad experience at another credit union and it’s the best decision I could’ve made with my money! The branch manager and ESPECIALLY the staff are absolutely customer first and are fantastic. Every single person at the bank has made me feel like they are happy to see me and that they can’t wait to help me. They are incredible. Do yourself a favor and do what me and most of my family has done and bank with CPM. You won’t regret it. 5 ⭐️

If I Could 0 Stars I Would! This Branch is Horrible! The bank itself is outdated and it’s always issues depositing cash/checks at the ATM! I went to drive through myself and husband just to transfer funds from my account to his account ID’s were sent along with debit cards and was told to switch over to lane 1 so teller could better assist and identify us because there was a glare on her side of glass! Mind you after we switched lanes we still waited for 17 minutes for transaction to be completed then after receiving cards and receipts I myself realized my debit card wasn’t given back so then we went back and went inside and stated my debit card had been left from when I came through drive through so same teller stated oh no your account was closed so I couldn’t give debit card back to you would need to set up a appointment and open a new account! No care whatsoever but it would have been nice to known that information before leaving vs not communicating that information to the customer at all! I am so glad myself along with husband and parents made the switch to a more updated credit union! SAVE YOURSELF THE HASSLE!

Staff is friendly but the bank itself is awful. It’s slow to update your transactions, you can’t even see your pending transaction. If you have the app you have to put in your password and security question every time you log in, you don’t have the option to do bill pay through the app. I was sent money through Venmo and the bank denied the transaction. There are many feature that are unavailable if you’ve been a member for less than 5/6 months. There are no advantages to being a member of this credit union.

I have banked with CPM for seven years now, and have always had a positive experience while conducting business at thIs CPM branch. Queues are usually very short,staff is friendly and helpful. Their loan products, being a credit union, are have very attractive, competitive rates.

Update: 06/2019: The staff of the bank reached out to make it right and used my experience as a training opportunity for the future. It was my understanding that this occurred due to a recent app-over-haul/ update to the online banking system. I guess Murphy's law and bad timing applies for this situation lol. Updated to 4/5 stars to reflect my overall satisfaction despite the circumstances,. What a significant waste of time. I tried to deposit a property-tax refund check so that I could forward the funds back to my mortgage company. My wife didn't endorse it- so instead of holding it, the bank sent the original check to God-knows-where.. Then advises to go back to Spartanburg county to do a Stop-pay ($30 charge) so a new check could be obtained to try again. LOL. Spartanburg county tax offices were confused at the situation and said they couldn't do a stop pay until the original check was sent back. (2 weeks wasted.) Bad banking. Called the 1-800 number a second time and had a certified check made at the Greer branch. Wife and I signed it... I tried to deposite the check 9am on a Friday at the Spartanburg branch. Couldn't do it, (despite my wife endorsing the check) my wife needed to be there as well. . . Cool. Spartanburg branch office advised that I could try to go to TD bank instead. Wasted more time on yet another recommendation to learn it's some rule/law everywhere. Cool. My wife works monday- Friday banking hours. Come to find out TD bank is opened 9-1 Saturdays...

Wasted time to set up accounts for both of my kids. signed all the papers to be authorized user. Later tried to call to get help to set up online banking and now I not an authorized user! They can't seem to keep it straight.

Jonathan and Julie were very helpful. Great job at doing what they do and helping people as much as they can.