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Covina Jewelry & Loan N Citrus Ave, Covina

3.6
(10)Loan Agency
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218 N Citrus Ave, Covina, CA 91723, United States

+1 626-332-1045
  • Saturday9:30AM–5:30PM
  • SundayClosed
  • Monday9:30AM–5:30PM
  • Tuesday9:30AM–5:30PM
  • Wednesday9:30AM–5:30PM
  • Thursday9:30AM–5:30PM
  • Friday9:30AM–5:30PM
CLOSED
    Covina Jewelry & Loan 01
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    Reviews

    3.6/5.010 Reviews

    O

    Octavio Barron
    5

    I have been doing business with this establishment for more than 20 years. I have pawned and purchased beautiful jewelry and have always been very happy the their outstanding customer service! The staff is very friendly, respectful and courteous. I have always trusted "Covina Jewelry & Loan" and I recommend them highly!

    E

    Ellen Henley
    5

    I have been doing business with Antonio and Covina Jewelry & Loan for several years now. Antonio is honest and pleasant. I feel respected and am treated well by all the staff. I've bought jewelry, pawned jewelry and sold jewelry there. Fair and square every time.

    A

    Albert Gonzaz
    5

    I purchased a set of 2 speakers for my son who is a DJ about 2 years ago, I found the price fair and customer service was great, later I returned to purchase a PS4 and I was very satisfied with that experience also. Antonio is always very nice and willing to even do price comparison with me. I have read some of the reviews here and I don't know what their expectations were but I have received 5 star service from this guys.

    E

    Ernest Marumoto
    1

    I brought an 18k sold gold lighter made by ST Dupont for sale and was offered penny weight for the gold content which the owner claimed was about $1000. The lighter works perfectly and is in excellent condition. The gold value alone is much more than this. I asked if he was interested in 1 oz gold coins. Australian, Canadian, and US, he offered penny weight value which is not anywhere near the spot value of these coins which is the standard trading value of these gold coins. This is a business which is run to take advantage of unknowing people who want to sell things of value. Find an honest merchant who will give you a fair market price for your things.

    Response from the owner

    Hello! When did you bring these items in? We just had a staff meeting about this review and each person working for the store, including me, has no recollection of anyone bringing these items into the store within the last 3 months. Additionally we do NOT deal with penny weight, we only deal with grams... Lastly, we would never quote on an item that isnt present, so we would not have given you a quote for gold coins unless you had them with you. Are you sure you are writing a review for the correct store? We pride ourselves on paying the most for items, a reason why we have been in business for over 60 years.

    N

    Noel Perez
    1

    This store will waste your time and not keep their word. Antonio will tell you to come down to the store and tell you he can help but when you're there its a whole different story. They close the store early but will tell you they are open according to their business hours. According to Antonio, they close early because they have no money! WOW. He should off just said his dog ate all the money. That would off been more believable.

    Response from the owner

    Hi Noel. You called at 3PM... we closed at 530PM. You showed up after we closed our doors for the night! Unfortunately once our doors are closed, because of insurance and liability we cannot reopen our doors after business hours. We politely asked for you to bring whatever you wanted to pawn on Monday morning at 930, when we re-open for the week. I am sorry that you had a bad experience, we are happy to help you with whatever you need during regular business hours.

    T

    Timothy Even
    1

    This place used to be really fair. I used to buy and get loans. The mexican guy doesn't no anything when it comes to genuine Tiffany jewelry! Not to mention how they only give you a 1/4 of what your item is worth maybe less. Very offensive! I will never recommend this place to anyone! You people are going to run that store into the ground if changes arent made

    a

    anon ymous
    1

    Would have never gone elsewhere except for the fact that they are desperate to sell more than to keep the customer satisfied. I bought a laptop and it was priced higher than eBay, the piece was a lemon. Turned on but beyond that nothing worked properly. If I wanted a laptop that turned on I would have spent $20.00. they turned into monsters over the fact of changing it or even returning it. Customer satisfaction means nothing to them... Never will step foot in there! They are trained to screw you from the minute you walk in... don't pawn or shop there.

    Response from the owner

    This review is 100% false. This woman bought our least expensive lap top computer, a Windows 7 machine for $137.62 + $12.38 (tax) = $150 and expected it to run like a $1500 Mac. This computer was restored to its original factory settings prior to it being sold. In addition, we spent over a half hour of time showing her the computer worked & walked her through its settings prior to her purchase. Even though we have a strict "all sales final / no refunds" policy, she brought back the computer the day after purchase with the following complaints: When watching streaming videos on YouTube and on Netflix, the image is buffering too much, the computer did not come with any extra programs such as Microsoft Office. Even though we do not offer refunds, we thought a fair resolution/compromise to her problem would be to exchange the computer for a better but higher priced computer and just have her pay the difference. This was something she REFUSED to do. She thought she deserved the more expensive lap top for the same price she paid. After being the receiving end of an abusive, vulgar and bogus 1 hour verbal assault by her, we were ultimately put in a lose - lose situation and there was absolutely nothing else we could do to satisfy her. We have been in business for over 60 years and stand by everything we sell. Items are all tested prior to us taking them in & are tested again in-front of any customer trying to purchase an item (which was done with this customer). We stand by everything we sell. Customer service is our number 1 priority. Unfortunately, when someone comes in, emotional with an unreasonable request that would put our jobs on the line, there is really not much we can do.

    z

    zac coday
    1

    The people here a liars not to be trusted your best bet is to go to the Alamo jewelry and loan If your in covina they are the old owners of wimpey's pawn shop the reviews say it all

    Response from the owner

    Hi Zac - what exactly happened? What issue did you have? We have been in Covina for over 60 years and customer service is our number one priority. We just had a quick meeting about this review and not one person who is working today knows your name or any incident... Any sort of detailed feedback would be greatly appreciated!

    J

    Jesse Ruiz
    1

    DO NOT GO HERE! Worst pawn shop experience ever. No Customer Satisfaction whatsover. You have been warned.

    Response from the owner

    Hi Jesse, I am so sorry about your experience. If possible can you give any sort of feedback or explain why you had a bad experience. Customer service is our number 1 priority. If you would like to email us directly, our email is "[email protected]". I would love to get more information so we can fix whatever happened in the future. Thanks so much

    N

    Nelson Mendoza
    4

    I have been to this establishment a few times and have always been treated well. Will continue to do business with them.

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    FAQs

    • 1. How Can I Make Contact With Covina Jewelry & Loan?

      In order to get in touch with them for loans, you can making a phone call by +1 626-332-1045, or you can direclty seek out loans from the Internet. If you need any loans like online personal loans, you can click here, which will be more efficient.
    • 3. How Can I Obtain a Loan at Covina Jewelry & Loan?

      The most efficient way is to fill in an online application form. For your need of payday advance loans from the Internet, simply visit our website to find out more info.
    • 5. What Am I Supposed To Do I Cannot Pay Back My Loan?

      The best way is to talk with your lender at first and deal with the issues for both parties.
    • 2. How Can I Find Covina Jewelry & Loan?

      Covina Jewelry & Loan is located at 218 N Citrus Ave, Covina, CA 91723, United States. If you wan to visit them in person, just use the map to locate a way to get there.
    • 4. Is Covina Jewelry & Loan an Agency? Or a Lender?

      Covina Jewelry & Loan is a Pawn shop. Or you can directly find CocoLoan, which is an online lending agency, can help you establish connections with 100+ lenders to get multiple loan options like installment loans online, view this page to find out more.
    • 6. Can Covina Jewelry & Loan Provide Online Title Loans?

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