County Educators Federal CU E Lincoln Ave, Roselle Park

Since March 2020 when COVID hit, they have decreased their hours without notifying customers. They posted signs but NEVER sent out letters. They nickel and dime you for everything! If a check clears before you can transfer money from your savings account to your checking account - which is the same account number - they charge you!!!!!!!!!!!!!!!!!!! Getting a response from an email or phone call takes well over 48 hours!

Up until October 1, 2019, my husband and I have been very pleased.. On October 1st a new system was started. There were lots of mistakes. It was not a smooth transition. All of our accounts were changed without our knowledge. Auto deposits were going into different parts of our accounts. The next thing, whenever you ask for a print out of your balances, your name, ss#, birth date, address, account number is printed. If It's a joint account, all information for both is printed. This is dangerous to have all our info exposed.

The staff at the supervisory level has become increasingly rude and condescending. After my current loans are paid off I may have to find another bank. I’m tired of being talked down to. They are unable AND unwilling to find a solution to a computer glitch that causes money to erroneously come out of their customers account. FIX IT! It’s not rocket science!!

Would give no stars if it were possible. The most inconvenient banking ever, staffs customer service is subpar, not helpful at all. over draft fees are outrageous. Always an issue with getting a hold of YOUR money. will be changing banks ASAP.

The people are generally nice and the credit union is easy to deal with as far as services etc.

Excellent Customer Service!! Especially Jackie, she was very informative and helpful.

Excellent customer service Allison and Jackie are real nice and very helpful. Thank you

Horrible customer service. Took my money without permission. Will be closing all my accounts with them.