Countryside Ford, Inc. Transit Rd, Columbus

I debated on one or three stars, but I know that if I left only one it wouldn't be fair. I would have been basing that soley on my emotions from my own experience. I would like to start out with the good: * very clean and friendly enviornment * quick service (when looking at buying a car) Now for my story. I went to look and test drive a used car, I fell in love with it and went home to fill my husband in on everything. My aunt was with me, she specifically asked if the car would be there when we came back that day and the man we dealt with assured us it would be, but did mention that someone would be looking at it the next day. My husband and I got everything in order and the afternoon of the day I test drove it, we went to purchase and trade in our Jeep. We got there, walked in and the man we dealt with saw us and started laughing and looking very nervous, he greeted us and told us that while he went to lunch someone had sold the car we came to buy, he did try to find a match for us but it was well above our budget. Faults on my end: I shouldn't have relyed on telling the man that we would be back that day, I should have called ahead to make sure everything was good on their end. Faults on their end: Horrible communication, I feel like I should have been reached out to as soon as someone else was interested or as soon as they sold it

about 6 months ago i bought a 2012 Silverado from countryside. The sales process wasnt to bad but the bad information is what was hard to swallow. During the test drive i was told i would be able to bluetooth my phone to the truck and after purchasing the truck the "tech guru" was sent out to help me. As he sat in my truck he said unless i am missing something here this truck doesnt have bluetooth capabilities. Bummer. Also during the sales process i asked if there was a second set of keys and was told there was. Great. as i was moving things from my old truck to the new one after all the papers were signed i asked for the second set of keys and told there there wasnt one with a shoulder shrug before the salesman went back into the building and i left. The following day i also realized the rear driver side power window does not work, and after the first few washes and the wax came off, rust on the front bumper. DO your own research and inspect your sold AS IS vehicle very carefully.

I’m very happy with them. They got me into a brand new 2019 Ford eco sport!! I had gone to other dealerships and they wouldn’t help!! I highly recommend them for your next car purchase!

Service dept is nice, waiting room gives you a make yourself coffee and more but this is the second recall on our new car. Glad they told us and glad it didn't cost us anything.

Derek is always amazing to work with when it comes to buying vehicles! Let me know I was approved and had everything ready when I got there so all I had to do was sign paperwork! Thanks again man!

Great buying experience! They made it easy and stress free with clear communication and flexible scheduling. I never felt pressured and every one I interacted with was so nice!

I recently purchased a ford certified vehicle and love it! We had a couple of questions about using the vehicle with a hitch and called the service department. They were friendly and talked us through the problem.

If your in the business to buy a vehicle Derek is ur man to see, everything went so smoothly, and had a amazing first car purchase experience!!! If I could I would have gave 100 stars all around!

I just bought my 4th new vehicle from Countryside Ford. If and when your in the market for a new vehicle this is the place to buy. I would also recommend Brent Krause as your sales advisor. Brent answered all of my questions and most importantly he answered all the questions my wife had as well. Brent made my wife and myself feel very comfortable through the entire process and never pushed us at any given time. We keep coming back because of price, great service department and Brent Krause! Dave F Sun Prairie

We had a fantastic experience at Countryside Ford. We did research and found our choice was comparable to all the area dealerships. Brent was very laid back and helpful. We would recommend Countryside to our friends.