Country Club Mortgage N Hall St, Visalia

We could not have gotten our home closed without a LOCAL lender whom I can reach via cell phone (not some 1-800 #). We encountered unexpected delays when items came up in the inspection report, which derailed our estimated timeline. The seller was furious, demanded an impossible 3-day close (or cancel), and surprisingly, at the literal last hour before a wire cutoff time on the 3rd day, Country Club Mortgage (Kathy Thews) got the deal done. This wasn't normal so I wouldn't recommend testing them to see if it can be done again! In short, I learned a valuable lesson about the POWER of a local lender: their ability to get the job done by doing whatever it takes (talking to her company owner to expedite, calls on the weekends, etc) is invaluable. Like many, I've seen so many advertisement of national lenders with their unheard of low rates; however, I understand that once you become qualified, the “nickle and dime” charges appear, the rate increases to a market standard, and the 1-800 number hold times are unwarranted. Country Club's rate was very LOW, and it stayed the same from start to finish (didn't increase). A+++ CCM team and thanks again!

We started our process in November. We thought it would be impossible to own a home. Amy Cortes helped us since day one! She answered all our questions. I remember we called her day and night with hundreds of questions and she would always answer and ease our anxieties. We are very thankful to have had her as our loan officer!!! We are also thankful for the people at Country Club Mortgage who made it possible for us to own our home. Contact Amy Cortes and she will make your dream of owning a home come true!

We started our journey of going into escrow August 18, 2020. We chose a 45 day loan in order to have a smooth transition and getting everything done without much stress. Everything was going wonderful we were pre approved, we turned in everything that was asked of us, and did everything they asked us to do in order to be ready for the underwriter. Finally everything was perfect, there was even a conference call with the underwriter and she stated everything was good and nothing else needed to be done. That was two weeks ago. What was supposed to be a 45 day escrow has turned into a 63 day escrow. Our lender doesn’t even want to answer our calls anymore because she has no answers for us because she’s not getting any answers from this company. Everyone is in the dark and on stand still. The seller of the property has two mortgages to pay because this company is taking their sweet time. Then they want to blame Covid for their lack of professionalism. Come on guys this wasn’t a 30 day escrow it was 45 there was plenty of time to cross our T’s and dot our I’s, 63 days is clearly unacceptable.

Country Club Mortgage is absolutely amazing. My wife and I were referred to Jeremy Engle and his associates by two different couples that went through Jeremy to get their home loans. There just aren't words to describe how helpful they have been. Being first time home buyers, we knew almost nothing of the process. They have been there every step of the way to explain and walk us through the process. They answered all of our questions clearly and in terms we were able to understand. Anytime we called, if we had to leave a message, they made sure to get back to us that day, even if it was after business hours. Jeremy even found us the perfect realtor to work with. One evening, around 7:30 pm, when it looked like things were going to fall through on an offer we made, Michelle with the Visalia office called and had found a solution to the problem that saved the entire deal. She was absolutely amazing and couldn't have been more helpful. When we were first getting pre-approved, Jeremy called me back after business hours and talked to me for at least half an hour explaining things and answering questions. On another occasion, Jeremy was working well into the night to help us. We only found out because our realtor let us know the next day that he had called her at 9:30 pm to check on things. Jeff in the Fresno office was right there for us providing information on the paperwork we needed to send in and answering questions on what we were signing. To sum it up, working with Country Club Mortgage has been the most amazing experience in customer service that I have ever received. We weren't just another client to them, they were so good it felt like we were their only client.