CorTrust Bank Babcock Blvd, Delano

Their customer friendly approach makes it all work. Quite the contrast to other banks

I was a customer of State Bank of Delano for years, and was pretty happy. But now that they are CorTrust, I have some SERIOUS security concerns. A month or so ago, I had called several times to discuss my account, and never once on any of those calls did anyone verify that I was the actual account holder. No date of birth. No last 4 digits of the social security number. They didn't even ask me for the actual account number!! I just had to give my name and I was able to discuss specifics of my account, and even add a beneficiary. That is really scary to me. And what is even more upsetting is, that when I wanted documentation of the beneficiary being added to my account, the document I was mailed was not sent via certified mail. It had EVERYTHING on it: My full name and address, my full social security number and date of birth, my phone number, my email address, my full driver license number...it even had my signature!....It had everything anyone could possibly need to steal my identity. Needless to say, I'm super thankful and LUCKY that this document was delivered to me, and not lost, or sent to someone else in error. But I'm also super unhappy and scared at how lax this bank is with people's information. I'm seriously considering switching banks.

When we moved to the area, we wanted to set up with a local bank so we chose State Bank of Delano. Their hours are not conducive to the average customer - no tellers inside the bank after 3:30 most days, things like that. It would have been fine if they had decent customer service - drive up tellers clearly weren't trained with customer service in mind, as on many occasions they never even said 'hello' to me when I was conducting business, let alone smiled or offered any extra assistance. I'll do more research before going with a local bank next time, which is sad.

Worst thing to come to Delano yet..went from black platinum looking debt cards to pink which is embarrassing shopping anywhere..I'm frequently asked If I'm supporting breast cancer I dont think a company that doesn't support breast cancer should use there colors for profit.should have an option for colored debt cards then I send my wife to cash my check and they told her they couldn't and I would understand..I've been banking with state bank for 12 years and this is the treatment I get..garbage I'd rather cash my checks at Walmart at this point. Not to mention the employees are crabby as hell at the end of the day which I get kind of..I work 60 hours a week and still treat people better than the bankers who are lucky to get 40 hours at this place. Do not bank here hours suck and people suck bring back state bank of Delano also after the buy out they fail to make it easy to find your account number and give no direction on how to maintain your account

The employees from State Bank of Delano are amazing and friendly. The new CorTrust, not so much. Hours of service are very inconvenient and they charge for everything. Dealt with an Emily via email regarding electronic deposits, she was not helpful or friendly.

This bank is a joke. They do have some staff that are great but the Bank Manager and Account Manager's are for from professional. For instance, I deposited a 401k Printed Fruad Proof check endorsed by both my self and my wife an evening ago and per the usual funds were available be8ng the type of check it was. Next morning (after we paid our bills and some open dept) they freeze the check making the account over $2000 negative. Mind you the night before, the entire balance was made available and we started paying bills and such. Now, after all that they hold over $5960 and tell us it wont be availble for 7 working days. This bank is a joke, stay far away, close your accounts and go somewhere else. To top all this off, we have been running Direct Deposit for over 10 years into this account. Terrible people. Stay away from Lori.

I was only able one roll of quarters from Coborn's. So I thought should not be problem to get a roll of quarters in the Delano drive thru. I was asked if I had an account there. I said no, the young man was super rude about it and sent my 10 dollar bill back. My own bank never asks if I have account there, when I just need a roll of quarters. I went to the other bank in town and it was no problem to get a roll of quarters and the lady there could not have been nicer.

Worst bank ever and I thought Wells Fargo sucked High fees for services which should be free and the worst online banking ever Save yourself a headache and pass this computer money digit institution up. Thanks Jean for your smiling no help fake face you wear. Shows you have no problem working here

I really appreciate the customer service from Mel. She is always willing to help with a friendly smile, even when she is clearly busy. Mel is capable of dealing with some complex situations and handles everything with a calm manner.

The inside hours are not really convienent but the service is awesome. They have been very helpful with increasing our spending limits at the last minute, even on weekends, helping us when our debit card was cloned and money was taken from our account, and whenever we have had questions. I would definitely recommend.