Cornerstone Credit Union W Meadows Dr, Freeport
550 W Meadows Dr, Freeport, IL 61032, United States
https://www.cornerstonecu.org/locations-hours/
- Saturday9AM–12PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9:30AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM

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- Payday Loans
- Installment Loans
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- PAYOMATIC
- Red River Credit
- The Check Cashing Store
- TitleMax
Services
- Affordable Loans
- Online Mobile Banking
- Free Checking Bill Pay
- Rewards Credit Card
- ATM Network Shared Branching
- Backed By NCUA Insurance Up To 250 000
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Reviews
B
Have banked here a long time. Sad to see so many negative reviews I can’t imagine it’s totally the banks fault. I have always had great service and been worked with even if it was by email from another branch. I think it’s simple don’t F&@$ with them and they won’t F&@$ with you.
C
Never no problem with them. I have been with them for a while and I always was treated accordingly. If I have a question someone would get back to me if if I couldn't get to the person I needed at the time. I've dealt with Jason, Tana, Scott and Lisa. All have been helpful. And the tellers and front desk ladies also.
R
I had a DirectExpress card from social security and I was getting a loan from them so Jason made me get a direct deposit or I wouldn’t be able to get the loan I’ve had direct express sence 2012 no problems all these years now with cornerstone bank I can’t even pay my phone it was turned off at midnight now cornerstone bank bank card won’t let me pay it. I’m handy cap in a wheelchair can’t walk if something would happen I couldn’t push for help all because I needed this loan to fix my floor it falling in. Jason that gave me the loan said I would be able to pay my bills right away with this bank card. I feel he decepted me. That’s bad business be very careful if you get social security direct deposit with them I’m telling you from experience
We apologize you did not receive the level of service that CCU strives to provide. Our VP of Lending will research this and contact you to resolve the situation.
T
They have been great to me. i have been with them for years and no issues with my account.
Thank you for your comment and long-time membership. We are happy to serve your financial needs.
S
Poor customer service and unprofessional employees. I would NOT recommend this bank for any mortgage services.
Cornerstone strives to provide our members with the best service possible. We are sorry you are disappointed with your experience. CCU Management will always make every effort to contact the member directly and resolve any issues whenever possible.
W
My family and I have had trouble with a particular employee here as long as we have had an account with them. I wont mention her by name, but others have. I thought she just had something against my family, but after looking at others reviews, it appears it wasn't personal she just has a bad attitude. The thing that pushed me to leave this review is that I had a recent issue with this person being incredibly rude again and blaming me for mismanagement on their end. When I sent a complaint to the VP over loans it was never responded to. It's sad because their tellers and many employees are great, but their loans department are truly rude and unprofessional.
B
They sued me because Laurie was to lazy to do her job. I wrecked a few years ago and had GAP insurance, all the proper documentation to prove it, and instead of going after the GAP insurance for not paying out, they sued me without warning. In the end, my GAP paid cornerstone off, and cornerstone made me pay off the court costs. The kicker? Every piece of evidence I brought in to CCU to rectify the situation they already had copies of. Laurie wasn't willing to work with me resolving the issue or give any helpful information to go about resolving it. She was extremely unprofessional and rude throughout the entire ordeal. I would call and leave voicemails and never received a call back. They would route my calls through multiple departments and hang up. They would sometimes just flat out hang up on me as I asked questions about my problem. I will never bank here, and I do not suggest anyone else ever does either!! This all happened RIGHT before a deployment with the US military as well, and I made sure CCU and Lauri knew that I was trying to fix the situation but my training schedule was making it difficult. They didn't and don't care about customers or customer service. They are all talk and no walk!!
C
They lack professionalism and customer service skills. The waiting process for anything is long. Don't expect a return call. You can call and leave a voicemail, if you're lucky it will be returned. This place holds your money ransom. Taking funds from accounts without authorization to pay loans without a judgement from a judge. Tacking on multiple honor fees at 30 each, when they know the account is empty.
L
They took over our small town credit union and we have had nothing but issues since. So thankful my car loan is paid off so I no longer have to deal with the customer service. Horrible over the phone experience each & every time I have been in contact with the Freeport & Corporate Branch. Simple requests for information turn into a mess of transfers, blaming others for lack of information, & at least an hour of your day wasted because you still don’t have the answers you need.
J
Cornerstone is one of the worst credit unions to use i would steer clear of using this bank. They committed a clerical error and repossessed my RV. They were incredibly rude especially there lone officer Laurie and did little to rectify the situation. This was completely their wrong doing and all they could say was sorry. This killed my credit and put a repossession on my report. What a despicable company left me to correct it all myself
Cornerstone Credit Union makes every effort to resolve financial issues with our members. Members are contacted individually to privately address concerns with their accounts or service. Cornerstone strives to provide superb personal service, affordable products and a positive member experience.
Personal loan Providers Nearby in Freeport
- Personal Loans
- Payday Loans
FAQs
1. How to Contact Cornerstone Credit Union?
You can reach them at +1 815-235-5855 or visit their website and submit the request form.3. What Types of Products Can I Find in Cornerstone Credit Union?
You may be able to get the following services from Cornerstone Credit Union. '- Affordable Loans
- Online Mobile Banking
- Free Checking Bill Pay
- Rewards Credit Card
- ATM Network Shared Branching
5. Is Cornerstone Credit Union an Agency or a Lender?
Cornerstone Credit Union is a Credit union offering different ways to financial stress. You can also get personal loans with low interest rates for unexpected expenses via our platform.
2. How Can I Get to Cornerstone Credit Union?
You will find the store at 550 W Meadows Dr, Freeport, IL 61032, United States. View maps and get your direction to Cornerstone Credit Union.4. How to Get a Loan from Cornerstone Credit Union?
To get loans from Cornerstone Credit Union, you can submit the request form on their website or visit their physical store. You may be asked to go there with your vehicle when getting auto title loans. Click here to obtain detailed information about online auto title loans.6. What Should I Do If I Could Not Repay My Loan?
Missing payments on a loan can lead to lawsuits and damaged credit scores. Contact your lender when you can not repay the loan.7. Does Cornerstone Credit Union Offer Loans for People Who Have Poor Credit Score?
Yes. You can get loans with Cornerstone Credit Union if you do not have a good credit. It is also available to get online installment loans regardless of your credit scores via our platform.